Senior Specialist, Client Partnership, Digital

IN_EMM Randstad Digital Private Ltd.; Pune District; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Randstad is seeking a proactive client services professional to manage day-to-day client requests, monitor service delivery, and prepare KPI-driven performance reviews. The role emphasizes building proactive talent pipelines and identifying upselling opportunities within existing accounts.

The ideal candidate will coordinate with delivery teams to ensure SLAs are met, maintain contract compliance, and contribute to continuous service improvements across client portfolios.

Qualifications

• Experience in client-facing account management or sales.
• Ability to analyze client demand trends and prepare performance materials.
• Proven track record in improving service delivery and client satisfaction.

Responsibilities

• Acts as the primary point of contact for day-to-day client requests and ensures SLAs are met.
• Monitors service delivery, escalates issues, and coordinates resolution with delivery teams.
• Prepares regular client reports, KPIs, and review materials for performance discussions.
• Analyses client demand trends and works with recruiters to ensure proactive talent pipelines.
• Identifies opportunities for additional services or upselling within existing accounts.
• Manages contract compliance and ensures accurate invoicing and reporting.
• Organizes quarterly review meetings and captures agreed actions.
• Represents the client voice internally and champions service improvements.

Skills

Client management

Data analysis

KPI reporting

Upselling

Contract compliance

Presentation

Team coordination

Job description

Every year, we help hundreds of thousands of people find rewarding jobs in the ever-changing world of work. We understand the importance of a job in peoples lifes and we want to help them find work that feels good. And we’ll help them continue to grow as their needs and ambitions change. At Randstad, our value comes from our people and that is why we put them first. We are proud of our learning culture and career architecture framework that encourages ours team to develop both personally and professionally. We believe that talent grows when presented with opportunity and this is why we encourage our people to think beyond their role. We have created a culture that enables talent to flourish, encouraging entrepreneurship, fostering team spirit, and continually building mutual trust.

• Acts as the primary point of contact for day-to-day client requests and ensures SLAs are met.
• Monitors service delivery, escalates issues, and coordinates resolution with delivery teams.
• Prepares regular client reports, KPIs, and review materials for performance discussions.
• Analyses client demand trends and works with recruiters to ensure proactive talent pipelines.
• Identifies opportunities for additional services or upselling within existing accounts.
• Manages contract compliance and ensures accurate invoicing and reporting.
• Organizes quarterly review meetings and captures agreed actions.
• Represents the client voice internally and champions service improvements.

Grade Descriptor

• Applies working knowledge of the business, financials, products, the market and account needs
• Contributes to all business development or account management activities
• Drives the development of customized sales materials
• Provides insights, data and analysis to client sales teams
• Develops own (sales) network

Is this the job for you?

We would love to hear from you!

In the accelerating world of work, we offer unparalleled opportunities. Staffing, recruitment, selection, business development, HR, IT, marketing & communications, legal or finance - wherever your talent takes you, you'll find the perfect match in a job at Randstad.

To know. To serve. To trust. Striving for perfection. Simultaneous promotion of all interests. Our core values, established in the company's early days, guide our behavior and represent the foundation of our culture. At Randstad, we aim to provide our employees with meaningful rewards and fair remuneration in order to strengthen their ties with the company, while encouraging outperformance. Remuneration is based on real outcomes also taking external market developments into account. We also encourage our employees to participate in Randstad's success via our employee Share Purchase Plan. Randstad is a champion of equity around the world. We believe this helps us build a more agile, productive, and innovative workforce that reflects our talent and client base, and the society in which we work.

We believe in our employees and their ability to become leaders. We provide ample opportunities for employees to further develop their leadership skills, to acquire and build a global mindset, and to effectively manage and leverage cultural differences.