Principal Specialist, Client Partnership, Digital

IN_EMM Randstad Digital Private Ltd.; Hyderabad; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Randstad in Hyderabad seeks a focused Account Manager to oversee day-to-day delivery for client accounts, ensuring SLAs and KPIs are met. You will build strong relationships, run regular check-ins, and provide dashboards and reports for continuous improvement.

The role involves collaborating with recruiters and delivery managers to meet client needs, negotiating renewals, and identifying expansion opportunities while ensuring contract governance and invoicing accuracy.

Qualifications

• Has understanding of business, financials, products/services, the market and account needs.
• Identifies new opportunities and contributes to complex sales pitches.
• Pro actively delivers insights to client sales teams based on research.

Responsibilities

• Owns day-to-day delivery for client accounts, ensuring SLAs and KPIs are consistently achieved.
• Builds strong client relationships, holds regular check-ins, and addresses escalations within scope.
• Prepares performance dashboards, service reports, and recommendations for improvements.
• Partners with recruiters and delivery managers to ensure hiring pipelines meet client needs.
• Negotiates simple renewals and contract changes within delegated authority.
• Identifies opportunities to extend services and flags them to senior account managers.
• Maintains compliance with contracts, invoicing accuracy, and governance standards.
• Represents the client voice internally and champions service improvements.

Skills

Account management

Client relationships

Delivery management

Performance dashboards

Contract negotiations

Job description

Every year, we help hundreds of thousands of people find rewarding jobs in the ever-changing world of work. We understand the importance of a job in peoples lifes and we want to help them find work that feels good. And we’ll help them continue to grow as their needs and ambitions change. At Randstad, our value comes from our people and that is why we put them first. We are proud of our learning culture and career architecture framework that encourages ours team to develop both personally and professionally. We believe that talent grows when presented with opportunity and this is why we encourage our people to think beyond their role. We have created a culture that enables talent to flourish, encouraging entrepreneurship, fostering team spirit, and continually building mutual trust.

• Owns day-to-day delivery for client accounts, ensuring SLAs and KPIs are consistently achieved.
• Builds strong client relationships, holds regular check-ins, and addresses escalations within scope.
• Prepares performance dashboards, service reports, and recommendations for improvements.
• Partners with recruiters and delivery managers to ensure hiring pipelines meet client needs.
• Negotiates simple renewals and contract changes within delegated authority.
• Identifies opportunities to extend services and flags them to senior account managers.
• Maintains compliance with contracts, invoicing accuracy, and governance standards.
• Represents the client voice internally and champions service improvements.

Grade Descriptor

• Has understanding of business, financials, products/services, the market and account needs
• Identifies new opportunities and contributes to complex sales pitches
• Pro actively delivers insights to client sales teams based on research
• Develops own (sales) network and independently pursues compelling sales opportunities

In the accelerating world of work, we offer unparalleled opportunities. Staffing, recruitment, selection, business development, HR, IT, marketing & communications, legal or finance - wherever your talent takes you, you'll find the perfect match in a job at Randstad. To know. To serve. To trust. Striving for perfection. Simultaneous promotion of all interests.

Our core values, established in the company's early days, guide our behavior and represent the foundation of our culture. At Randstad, we aim to provide our employees with meaningful rewards and fair remuneration in order to strengthen their ties with the company, while encouraging outperformance. Remuneration is based on real outcomes also taking external market developments into account. We also encourage our employees to participate in Randstad's success via our employee Share Purchase Plan. Randstad is a champion of equity around the world. We believe this helps us build a more agile, productive, and innovative workforce that reflects our talent and client base, and the society in which we work. We believe in our employees and their ability to become leaders. We provide ample opportunities for employees to further develop their leadership skills, to acquire and build a global mindset, and to effectively manage and leverage cultural differences.