Senior Society Manager

Hirestaffs; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Hirestaffs is seeking a Society Manager to oversee day-to-day operations of a residential society on-site in Mumbai. You will supervise staff, coordinate vendors, manage budgets, handle resident relations, and ensure compliance with bye-laws and regulations.

You will act as the main liaison between residents, the managing committee, and service providers, coordinating maintenance, safety, and governance while maintaining records and ensuring timely reporting to the committee.

Qualifications

• Graduate in any discipline; facility mgmt preference.
• 10+ years in society/property/facility management.
• Knowledge of Cooperative Societies Act and local housing rules.

Responsibilities

• Oversee maintenance of common areas, lifts, water systems and safety.
• Supervise staff and coordinate with vendors; monitor SLAs.
• Prepare budgets, track expenses, and manage dues.
• Be first point of contact for residents and resolve queries.

Skills

Leadership

Communication

Conflict resolution

Budgeting

Vendor negotiation

Problem solving

Emergency handling

Fluency in English + local language

Education

Graduate in any discipline

Facility Management or related preferred

Tools

MS Office

Tally

Society management apps

Job description

Job Description: Society Manager

Reports to: Managing Committee / Chairperson and Secretary
Location: On-site at the residential society
Employment type: Full-time

Job Summary

The Society Manager is responsible for the smooth day-to-day running of the residential society. This includes maintenance, staff supervision, vendor coordination, financial administration, resident relations, and compliance with society bye-laws and applicable regulations. The role is the main point of contact between residents, the managing committee, and service providers.

Key Responsibilities

Operations and facility management

• Oversee upkeep of common areas, lifts, water supply, STP/WTP, DG sets, firefighting systems, CCTV, and other infrastructure
• Plan and monitor preventive and routine maintenance schedules
• Ensure cleanliness, hygiene, and garbage and waste management standards are met
• Manage landscaping, parking, clubhouse, gym, swimming pool, and other amenities

Staff and vendor management

• Recruit, supervise, schedule, and evaluate housekeeping, security, plumbing, electrical, and gardening staff
• Coordinate with outsourced agencies and ensure SLAs are met
• Obtain quotations, compare vendors, negotiate contracts, and manage AMCs (annual maintenance contracts)
• Verify bills and work completion before payments are processed

Financial and administrative duties

• Prepare monthly and annual budgets and track expenses
• Raise maintenance bills, collect dues, and follow up on defaulters
• Maintain accurate records of accounts, receipts, registers, and vouchers
• Assist with audits and prepare financial reports for the committee

Resident relations

• Be the first point of contact for resident queries, complaints, and suggestions
• Log, track, and resolve complaints within defined timelines
• Communicate notices, circulars, and updates to residents
• Mediate disputes between residents with professionalism and neutrality

Compliance and governance

• Ensure compliance with society bye-laws, local municipal rules, and statutory requirements
• Maintain licenses and certifications (fire NOC, lift licenses, etc.)
• Assist in organizing Managing Committee meetings and Annual General Meetings (AGMs), including agendas and minutes
• Manage tenant and new-member documentation, NOCs, and share transfer formalities

Safety and security

• Supervise security personnel, visitor management, and access control
• Implement and test emergency and fire safety procedures
• Report incidents promptly to the committee and authorities when required

Events and community

• Coordinate festivals and community events as approved by the committee

Qualifications and Experience

• Graduate in any discipline (Facility Management, Business Administration, or Hospitality preferred)
• 10+ years of experience in society, property, or facility management
• Knowledge of the Cooperative Societies Act and local housing society regulations

Skills and Competencies

• Strong leadership, organizational, and multitasking abilities
• Excellent communication and conflict-resolution skills
• Working knowledge of accounting basics, Tally or similar software, MS Office, and society management apps
• Vendor negotiation and budgeting skills
• Problem-solving mindset and ability to handle emergencies calmly
• Fluency in English and the local language (e.g., Hindi/Marathi)

Working Conditions

• Primarily on-site, with flexibility for occasional evenings, weekends, or emergencies
• Must be reachable for urgent issues outside normal hours

Compensation

As per experience and society size; benefits as per society policy.