Senior ServiceNow Implementation Consultant

Jobtailor; Dadri; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Jobtailor in India is seeking an experienced ServiceNow Platform Engineer to design, develop, configure, and maintain scalable solutions on the ServiceNow platform. You will build custom applications, workflows, integrations, and reusable components to meet client requirements.

The role requires hands-on ServiceNow development, strong JavaScript skills, and a deep understanding of CMDB, CSDM, and ITIL practices.

Qualifications

• 3+ years of professional software development or platform engineering experience
• 2+ years of hands-on ServiceNow development experience
• Experience designing, developing, and implementing enterprise ServiceNow solutions
• Strong understanding of ServiceNow architecture, platform capabilities, and application development best practices
• Experience working within Agile delivery methodologies
• Excellent analytical, problem-solving, communication, and consulting skills
• Strong JavaScript development skills and proficiency with ServiceNow scripting APIs and development frameworks
• Experience with Flow Designer, IntegrationHub, App Engine Studio, Service Portal, UI Builder, and Workspace development
• Experience building and supporting REST/SOAP integrations and API-based solutions
• Knowledge of platform security, application scoping, ACLs, and governance best practices
• Familiarity with source control, Git, update sets, CI/CD, and DevOps practices
• Understanding of ITIL concepts and enterprise service management processes
• Certifications in CSA, CAD, CIS, or ITIL Foundation are preferred
• CMDB, CSDM, Discovery, or Service Mapping experience is preferred
• Experience developing across multiple ServiceNow product areas is highly desirable

Responsibilities

• Design, develop, configure, and maintain scalable solutions on the ServiceNow platform
• Develop custom applications, workflows, integrations, and reusable components
• Configure and extend ServiceNow applications based on client requirements
• Develop and maintain REST and SOAP integrations with internal and third-party enterprise systems
• Design and optimize Service Catalog offerings, workflows, record producers, and self-service experiences
• Build and support Workspace experiences, Next Experience components, and mobile capabilities
• Design and maintain data models, CMDB structures, and CSDM relationships
• Implement platform security using ACLs, application scoping, roles, and security best practices
• Collaborate with solution architects and technical leads on scalable, maintainable, upgrade-friendly solutions
• Translate business requirements into technical designs and implementation plans using Agile methodologies
• Perform code reviews, troubleshoot platform issues, optimize performance, and support testing and deployment
• Use source control, update set management, CI/CD pipelines, and DevOps practices for application lifecycle management
• Lead technical discussions, client workshops, and design sessions
• Produce technical documentation, development standards, and implementation artifacts
• Mentor junior developers and improve development processes and coding standards

Skills

ServiceNow Development

JavaScript Development

REST/SOAP Integrations

Agile Methodologies

Platform Security

Education

Bachelor's degree

Tools

Flow Designer

IntegrationHub

App Engine Studio

Service Portal

UI Builder

Workspace Development

CMDB

CSDM

Job description

• Design, develop, configure, and maintain scalable solutions on the ServiceNow platform
• Develop custom applications, workflows, integrations, and reusable components
• Configure and extend ServiceNow applications based on client requirements
• Develop and maintain REST and SOAP integrations with internal and third-party enterprise systems
• Design and optimize Service Catalog offerings, workflows, record producers, and self-service experiences
• Build and support Workspace experiences, Next Experience components, and mobile capabilities
• Design and maintain data models, CMDB structures, and CSDM relationships
• Implement platform security using ACLs, application scoping, roles, and security best practices
• Collaborate with solution architects and technical leads on scalable, maintainable, upgrade-friendly solutions
• Translate business requirements into technical designs and implementation plans using Agile methodologies
• Perform code reviews, troubleshoot platform issues, optimize performance, and support testing and deployment
• Use source control, update set management, CI/CD pipelines, and DevOps practices for application lifecycle management
• Lead technical discussions, client workshops, and design sessions
• Produce technical documentation, development standards, and implementation artifacts
• Mentor junior developers and improve development processes and coding standards

Requirements

• 3+ years of professional software development or platform engineering experience
• 2+ years of hands-on ServiceNow development experience
• Experience designing, developing, and implementing enterprise ServiceNow solutions
• Strong understanding of ServiceNow architecture, platform capabilities, and application development best practices
• Experience working within Agile delivery methodologies
• Excellent analytical, problem-solving, communication, and consulting skills
• Ability to work independently while collaborating with cross-functional teams
• Bachelor's degree
• Strong JavaScript development skills and proficiency with ServiceNow scripting APIs and development frameworks
• Experience with Flow Designer, IntegrationHub, App Engine Studio, Service Portal, UI Builder, and Workspace development
• Experience building and supporting REST/SOAP integrations and API-based solutions
• Knowledge of platform security, application scoping, ACLs, and governance best practices
• Familiarity with source control, Git, update sets, CI/CD, and DevOps practices
• Understanding of ITIL concepts and enterprise service management processes
• Certifications in CSA, CAD, CIS, or ITIL Foundation are preferred
• CMDB, CSDM, Discovery, or Service Mapping experience is preferred
• Experience developing across multiple ServiceNow product areas is highly desirable
• Uphold Crowe's values of Care, Trust, Courage, and Stewardship
• Act ethically and with integrity at all times

Core Competencies

Demonstrates expertise in designing and developing scalable solutions on the ServiceNow platform, with strong capabilities in REST and SOAP integrations, platform security, and Agile methodologies. Proficient in mentoring junior developers and producing technical documentation while collaborating effectively with cross-functional teams.

Highest-signal resume keywords

• ServiceNow Development
• JavaScript Development
• REST/SOAP Integrations
• Agile Methodologies
• Platform Security

ATS Optimization Keywords

Hard Skills

• ServiceNow Architecture
• Application Development Best Practices
• Flow Designer
• IntegrationHub
• App Engine Studio
• Service Portal
• UI Builder
• Workspace Development
• CMDB
• CSDM

Soft Skills

• Analytical Skills
• Problem-Solving Skills
• Communication Skills
• Consulting Skills
• Collaboration Skills

Certifications & Qualifications

• CSA
• CAD
• CIS
• ITIL Foundation

Industry Keywords

• ITIL Concepts
• Enterprise Service Management
• Governance Best Practices
• Discovery
• Service Mapping

Tools & Technologies

• Source Control
• Git
• CI/CD
• DevOps Practices
• Update Sets