Forward Deployed AI Engineer – ServiceNow

Jobtailor; Bengaluru; On-site; INR 2,800,000 - 3,600,000; Full time

Job summary

Jobtailor is seeking a seasoned ServiceNow Developer in Bengaluru, India to design, configure, and develop enterprise solutions. The role emphasizes intelligent workflow automation, AI-powered capabilities, and seamless integrations across multiple modules.

You will work with Now Assist, GenAI Skills, AI Agents, and IntegrationHub to deliver scalable applications and ensure best practices. Strong collaboration with stakeholders is essential.

Qualifications

• 7+ years of ServiceNow platform development experience with intelligent workflow automation, enterprise integrations, CMDB/CSDM implementations, and AI-powered capabilities.

Responsibilities

• Design, configure, and develop solutions on the ServiceNow platform across enterprise modules and custom applications.

Skills

ServiceNow Development

Intelligent Workflow Automation

JavaScript Glide APIs

Enterprise Integrations

AI-Powered Solutions

Tools

Now Assist

GenAI Skills

AI Agents

Predictive Intelligence

IntegrationHub

MID Server

Job description

• Design, configure, and develop solutions on the ServiceNow platform across enterprise modules and custom applications.
• Implement intelligent workflows using Now Assist, GenAI Skills, AI Agents, AI Search Predictive Intelligence, Flow Designer, Virtual Agent.
• Develop and maintain scoped applications using ServiceNow Studio.
• Configure workflows, business rules, client scripts, UI policies, script includes, catalogs, and integrations.
• Build AI-powered automation and conversational workflow solutions.
• Translate functional and technical requirements into scalable and efficient technical solutions.
• Ensure compliance with ServiceNow development best practices, security guidelines, and coding standards.
• Conduct unit testing, debugging, defect resolution, and technical troubleshooting.
• Participate in peer reviews and contribute to development governance standards.
• Support platform upgrades, enhancements, and release management activities.
• Develop integrations using REST/SOAP APIs, IntegrationHub, MID Server, and external enterprise systems.
• Support workflow orchestration across multiple enterprise applications.
• Participate in AI-driven automation and enterprise integration initiatives.
• Contribute to reusable integration frameworks and accelerators.

Requirements

• 7+ years of relevant ServiceNow platform development experience with expertise in intelligent workflow automation, enterprise integrations, CMDB/CSDM implementations, and AI-powered ServiceNow capabilities.
• Hands-on experience as a ServiceNow Developer in enterprise or consulting environments.
• Expertise in JavaScript Glide APIs Flow Designer Script Includes Business Rules Client Scripts UI Policies.
• Experience with at least two or more ServiceNow modules such as ITSM HRSD CSM ITOM Service Catalog Custom Applications.
• Experience with Now Assist GenAI Skills AI Agents / Agentic Workflows AI Search Predictive Intelligence.
• Familiarity with A2A and MCP-based AI integration approaches is an advantage.
• Understanding of scoped applications, update sets, CI/CD, and ServiceNow best practices.
• Experience with enterprise integrations and automation use cases.
• Strong analytical, debugging, and problem-solving skills.
• Good communication and stakeholder collaboration skills.

Core Competencies

Demonstrates extensive experience in ServiceNow platform development, focusing on intelligent workflow automation, enterprise integrations, and AI-powered capabilities. Proficient in translating functional and technical requirements into scalable solutions while ensuring compliance with best practices and security guidelines.

Highest-signal resume keywords

• ServiceNow Development
• Intelligent Workflow Automation
• JavaScript Glide APIs
• Enterprise Integrations
• AI-Powered Solutions

ATS Optimization Keywords

Hard Skills

• ServiceNow Studio
• Scoped Applications
• REST/SOAP APIs
• Flow Designer
• Business Rules
• Client Scripts
• UI Policies
• Script Includes
• Debugging
• Defect Resolution

Soft Skills

• Analytical Skills
• Problem-Solving Skills
• Communication Skills
• Stakeholder Collaboration

Industry Keywords

• CMDB
• CSDM
• ITSM
• HRSD
• CSM
• ITOM
• Service Catalog
• Custom Applications

Tools & Technologies

• Now Assist
• GenAI Skills
• AI Agents
• Predictive Intelligence
• IntegrationHub
• MID Server