Senior Servicenow Developer - ITOM

Tata Consultancy Services Limited; Chennai; In loco; INR 2.500.000 - 4.000.000; Tempo pieno

Descrizione del lavoro

Tata Consultancy Services Limited is hiring a Senior ServiceNow Developer - ITOM in Chennai. The role focuses on designing, developing, and maintaining ServiceNow ITOM modules, including Service Catalog, Event Management, CMDB, and Flow Designer, with strong scripting and automation skills.

Ideal candidates will have CSA and CAD/CIS certifications, 8–12 years of experience, and a proven track record in agile teams.

Competenze

• Must hold ServiceNow CSA certification.
• CAD/CIS or CIS in relevant modules preferred.
• Hands-on experience with Service Catalog development and approvals.

Mansioni

• Design, develop, and maintain custom Service Catalog items, including complex forms, variables, and UI policies.
• Implement automation and scripting to enhance user experience and end-user interactions.
• Develop approval workflows and catalog item workflows for service requests.
• Integrate Event Management with monitoring tools and configure event correlation.
• Develop and manage flows in Flow Designer to automate tasks and approvals.
• Create and maintain CMDB mappings, CI lifecycle processes, discovery, and data accuracy.
• Develop reports and dashboards to monitor CMDB health and compliance.
• Troubleshoot and resolve issues in workflows and flows.

Conoscenze

Service Catalog

Event Management

CMDB

Flow Designer

Workflows

Performance Analytics

Agile

Scripting

Formazione

15 years of full-time education

50th percentile in 10th/12th/UG/PG

CSA certification

CAD/CIS certification

Strumenti

ServiceNow CSA

CAD/CIS

Descrizione del lavoro

TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and theres nothing that can stop us from growing together.

What we are looking for

Role: Senior Servicenow Developer - ITOM

Experience Range: 8 to 12 Years

Location: Chennai

Must Have:

• Design, develop, and maintain custom Service Catalog items, including complex forms, variables, and UI policies.
• Implement automation and scripting to enhance the user experience and ensure seamless end-user interactions.
• Develop approval workflows and catalog item workflows for service requests.
• Work closely with business stakeholders to understand requirements and deliver tailored service catalog solutions.
• Design and configure Event Management to process, manage, and correlate events from various sources.
• Develop rules to categorize, prioritize, and trigger appropriate actions based on incoming events.
• Implement event monitoring and alerting capabilities to ensure proactive incident management.
• Integrate third-party monitoring tools with ServiceNow Event Management as required.
• Implement and maintain the Configuration Management Database (CMDB), ensuring proper mapping and relationships between Configuration Items (CIs).
• Design and implement processes for effective CI lifecycle management, including discovery, monitoring, and updates.
• Develop and maintain reports and dashboards to monitor CMDB health and compliance.
• Work with stakeholders to ensure CMDB data accuracy and completeness.
• Develop and manage complex workflows using ServiceNow Workflow Editor.
• Design and configure Flow Designer flows to automate tasks, approvals, and integrations.
• Collaborate with cross-functional teams to automate business processes and ensure efficient workflow execution.
• Troubleshoot and resolve issues with existing workflows and flows.

Good to Have:

• Write and maintain custom scripts (Business Rules, Script Includes, UI Scripts, etc.) to meet business requirements.
• Leverage ServiceNow best practices for security, performance, and scalability.
• Integrate ServiceNow with third-party applications using REST, SOAP, and other integration technologies.
• Collaborate with functional teams to gather requirements and ensure that technical solutions align with business objectives.
• Troubleshoot and resolve ServiceNow-related issues across various modules and environments.
• ServiceNow Certified System Administrator (CSA) is required.
• ServiceNow Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) in relevant modules is highly preferred.
• Advanced proficiency in Service Catalog development, including creating and customizing catalog items, workflows, and approvals.
• Expertise in Event Management, including event correlation, alerting, and integrating with monitoring systems.
• Strong experience with Flow Designer for process automation.
• Deep understanding of Configuration Management and CMDB best practices.
• Proficient in developing custom Workflows and Flow Designer Flows to automate business processes.
• Knowledge of ServiceNow Performance Analytics and reporting capabilities.
• Familiarity with Agile methodologies and working in Agile teams.

Essential:

• ServiceNow Certified System Administrator (CSA) is required.
• ServiceNow Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) in relevant modules is highly preferred.
• Advanced proficiency in Service Catalog development, including creating and customizing catalog items, workflows, and approvals.
• Expertise in Event Management, including event correlation, alerting, and integrating with monitoring systems.
• Strong experience with Flow Designer for process automation.
• Deep understanding of Configuration Management and CMDB best practices.
• Proficient in developing custom Workflows and Flow Designer Flows to automate business processes.
• Knowledge of ServiceNow Performance Analytics and reporting capabilities.
• Familiarity with Agile methodologies and working in Agile teams.

Minimum Qualification:

• 15 years of full-time education
• Minimum percentile of 50% in 10th, 12th, UG & PG (if applicable)