Senior Service Now Developer

Smart Soc Solutions; Hyderabad; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

Smart Soc Solutions seeks a seasoned ServiceNow professional to design, develop, and implement solutions across admin and development domains. You will work on AI-enabled features like Now Assist and Virtual Agent, while delivering integrations using REST APIs, JDBC, MID servers, and Integration Hub.

You will mentor junior developers and contribute to agile processes. The role requires 4-6 years on the ServiceNow platform, ITSM familiarity, and strong collaboration across teams to ensure timely,

Qualifications

• 4-6 years of experience in ServiceNow across administration and development.
• Strong knowledge of ServiceNow platform architecture and ITSM.
• Experience with ITOM (CMDB, Discovery, Event Management) is preferred.
• Familiarity with AI capabilities in ServiceNow (Now Assist, Virtual Agent) and AI-driven automation.

Responsibilities

• Design, develop, and implement ServiceNow solutions, including custom apps and integrations.
• Develop and maintain workflows, business rules, UI policies, and ACLs.
• Collaborate with teams to gather requirements and translate into technical specs.
• Troubleshoot configurations and provide guidance on ServiceNow development.
• Mentor junior developers and support agile delivery.

Skills

ServiceNow administration

ServiceNow development

ITIL knowledge

Analytical thinking

Communication

Education

Bachelor's degree in computer science or related field

ServiceNow Certified System Administrator

ServiceNow Certified Application Developer

Tools

ServiceNow ITSM

HR Service Delivery

Application Portfolio Management

ITOM CMDB/Discovery

Virtual Agent / Now Assist

Predictive Intelligence

Job description

Role & responsibilities

The ideal resource will have over 4-6 years of experience in the ServiceNow platform, with a strong background in both administration and development. This resource involves designing, developing, and implementing ServiceNow solutions to meet the needs of AMD. The ideal candidate will bring strong AI/GenAI experience, including applied use of AI-driven automation. Additionally, the candidate will have hands-on experience delivering AI capabilities within the ServiceNow platform (e.g., Now Assist, Predictive Intelligence, Virtual Agent).

• Design, develop, and implement ServiceNow solutions, including custom applications, workflows, and integrations (using REST APIs, JDBC, MID servers, and Integration Hub) with a focus on keeping the instance as Out-of-the-Box as possible.
• Develop and maintain ServiceNow workflows, business rules, UI policies, ACLs, and notifications.
• Collaborate with various teams to gather requirements and translate them into technical specifications.
• Troubleshoot and resolve issues with ServiceNow configurations and customizations.
• Provide expertise on technical questions related to the development of ServiceNow functions.
• Mentor junior developers and provide technical guidance and support.
• Drive development using agile methodology and software development processes.
• Participate in ServiceNow upgrades, enhancements, and review and align to instance health scans.
• Develop and maintain documentation for ServiceNow configurations and customizations.
• Stay up to date with ServiceNow releases, new features, and best practices.
• Collaborate with the team to ensure timely and prioritized completion of deliverables.

Preferred candidate profile

• 4-6 years of experience in the ServiceNow platform across administration and development.
• Strong knowledge of ServiceNow platform and architecture.
• Experience with ServiceNow ITSM and familiarity with ServiceNow HR Service Delivery, Application Portfolio Management, and/or ITOM applications (CMDB, Discovery, Event Management).
• Experience with ServiceNow Automated Test Framework and other testing tools.
• Experience with Virtual Agent and Now Assist or similar Generative AI solutions.
• Qualifications:
  • Bachelor's degree in computer science, Information Systems, or related field.
  • ServiceNow Certified System Administrator or ServiceNow Certified Application Developer.
  • Familiarity with ITIL best practices is a plus.

Skills

• Ability to analyze and estimate time required for technical solution design and implementation.
• Strong problem-solving and analytical skills.
• Excellent communication and collaboration skills.