Senior Service Engineer - Hematology and Biochemistry Analyzers

Bharrgava TetraMedEx; Jaipur; On-site; INR 350,000 - 700,000; Full time

Job summary

Bharrgava TetraMedEx seeks a Senior Service Engineer to deliver field service, maintenance, and robust technical support for hematology and biochemistry analyzers across the territory.

The role requires 2+ years of hands-on experience with diagnostic equipment, strong electromechanical skills, and proficiency in data reporting using MS Office. English communication must be strong for customer and distributor interactions.

Qualifications

• Diploma or Bachelor’s Degree in Electronic, Electrical, Biomedical, or Mechanical Engineering.
• Minimum 2+ years of progressive hands-on engineering experience in equipment servicing (Clinical Diagnostics preferred).
• Demonstrated expertise in electromechanical systems, software-instrument integration, and application troubleshooting.
• High proficiency in Microsoft Office applications for data analysis and reporting.
• Strong command of English for technical reporting and customer-facing negotiations.

Responsibilities

• Execute routine repairs, preventive maintenance, and emergency servicing of medical diagnostic instrumentation.
• Install and commission complex equipment setups at customer facilities, validating full functionality against technical specifications.
• Coordinate problem resolution across engineering, application, and customer service teams to fast-track repair timelines.
• Manage regional spare parts inventory to minimize downtime.
• Develop technical service handbooks, engineering bulletins, and troubleshooting guides.

Skills

Field service engineering

English communication

MS Office

Education

Engineering diploma/degree

Tools

Microsoft Office

Job description

Senior Service Engineer - Hematology and Biochemistry Analyzers

Job Purpose

The Senior Service Engineer is responsible for delivering technical service, engineering support, and maintenance operations within the assigned territory. This role ensures peak equipment functionality, handles complex product troubleshooting, drives service contract revenue, and serves as the technical liaison between customers, distributors, and corporate engineering teams.

Key Responsibilities

1. Technical Service & Field Operations

Execute routine repairs, preventive maintenance, and emergency servicing of medical diagnostic instrumentation.

Install and commission complex equipment setups at customer facilities, validating full functionality against technical specifications.

Coordinate problem resolution across engineering, application, and customer service teams to fast-track repair timelines.

Manage regional spare parts inventory to ensure immediate availability and minimize equipment downtime.

2. Knowledge Management & Training

Develop technical service handbooks, engineering bulletins, and troubleshooting guides based on field investigations.

Compile and analyze problem statistics to identify product failure trends, recommending design or manufacturing modifications.

Conduct technical training on safe equipment operation for internal team members, end customers, and third-party distributors.

3. Commercial & Stakeholder Management

Drive sales of Service Contracts (AMC/CMC) to maximize recurring service revenue streams within the territory.

Act as the primary communication link between customers and the company, resolving complaints to protect brand reputation.

Assist in the management of distributors, auditing their technical execution and service capability metrics.

Contribute to the annual budget exercise for the Technical Service division by supplying regional cost and revenue forecasts.

Maintain precise documentation of all field service reports, performance evaluations, and machine logs.

Requirements & Qualifications

Educational Background

Minimum Requirement: Diploma or Bachelor’s Degree in Electronic, Electrical, Biomedical, or Mechanical Engineering.

Experience & Competencies

Field Experience: Minimum 2+ years of progressive hands-on engineering experience in equipment servicing (Clinical Diagnostics preferred).

Technical Expertise: Demonstrated expertise in electromechanical systems, software-instrument integration, and application troubleshooting.

Software Skills: High proficiency in Microsoft Office applications for data analysis and reporting.

Communication: Strong command of English (both spoken and written) for technical reporting and customer-facing negotiations.

Performance Measurements (KPIs)

Quarterly Objective Progress: Measured via systematic objective reviews conducted by the Regional Service Manager (RSM).

Customer Satisfaction: Quality of internal and external customer feedback regarding turnaround time and solution effectiveness.

Revenue Contribution: Success in achieving service contract (AMC/CMC) renewal and sales targets.

Operational Accuracy: Timeliness, completeness, and precision of field records, performance reports, and inventory logs.