Senior Salesforce Business Analyst

TASC Outsourcing; Bengaluru; Remote; INR 1,800,000 - 3,200,000; Full time

Job summary

TASC Outsourcing is seeking a Senior Salesforce Administrator / Business Analyst to own platform administration, configuration and user support from a remote location. The role requires a minimum of 9 years of Salesforce experience and the ability to deliver scalable solutions across business units.

You will partner with senior stakeholders to translate needs into platform enhancements, oversee declarative automation, and drive adoption through documentation, training and governance.

Qualifications

• Minimum 9 years of Salesforce experience with hands-on admin and BA ownership.
• Proven ability to translate business needs into platform solutions and governance.
• Strong knowledge of Sales Cloud, Service Cloud, and related data models.

Responsibilities

• Own Salesforce administration, platform health, access control, security and user support.
• Configure users, profiles, permission sets, roles, sharing rules and Lightning pages.
• Lead Flow automation, approvals, notifications and process improvements; modernize legacy automation.
• Own reports, dashboards, data quality, data imports/exports and mass updates.
• Coordinate sandboxes, release readiness, UAT, deployments and production issue resolution.
• Engage stakeholders to gather requirements and document functional/non-functional needs.
• Translate requirements into designs, user stories, acceptance criteria and SOPs.
• Provide training, onboarding and governance to drive adoption.

Skills

Salesforce Administration

Business Analysis

Requirements Elicitation

Stakeholder Management

UAT & Training

Data Migration & Quality

Change Management

Salesforce Flow

Lightning

Integration Coordination

Tools

Apex

SOQL

Visualforce

Data Loader

Salesforce DX

Job description

Job Description – Senior Salesforce Administrator / Business Analyst

Position: Senior Salesforce Administrator / Business Analyst

Experience: Minimum 9 years of relevant Salesforce experience

Employment Type: Full-time

Location: Remote

Job Summary

We are seeking a senior, hands-on Salesforce Administrator / Business Analyst to own Salesforce platform administration, configuration, user support, business requirements, and continuous improvement. The role requires a minimum of 9 years of relevant Salesforce experience and the ability to independently deliver robust, scalable solutions across business functions.

The incumbent will partner with senior stakeholders to translate business needs into platform enhancements, oversee declarative automation, coordinate integrations and technical changes, and drive adoption through documentation, training, and strong governance.

Key Responsibilities

• Own day-to-day Salesforce administration, platform health, access management, security, and user support.
• Configure and govern users, profiles, permission sets, roles, sharing rules, queues, public groups, objects, fields, record types, Lightning pages, and validation rules.
• Lead Salesforce Flow automation, approvals, notifications, assignment rules, and process improvements; assess legacy automation for modernization.
• Own reports, dashboards, data quality, duplicate management, imports/exports, and mass updates.
• Manage sandboxes, release readiness, UAT, change control, deployments, and production issue resolution.

Business Analysis & Solution Delivery

• Engage business leaders and end users to gather, challenge, prioritize, and document functional and non-functional requirements.
• Map as-is/to-be workflows and translate requirements into solution designs, user stories, acceptance criteria, SOPs, and training materials.
• Drive Salesforce enhancements from discovery through configuration, testing, release, and post-launch adoption.
• Provide functional expertise in Sales Cloud and Service Cloud, including lead-to-opportunity and case-management processes.
• Facilitate user training, onboarding, knowledge transfer, and continuous process improvement.

Integrations, Technical Collaboration & Data

• Coordinate Salesforce integrations with external applications, marketing, finance, communication, and data-capture platforms; troubleshoot interface issues with technical teams.
• Understand Salesforce data models, APIs, SOQL, and integration patterns sufficiently to review solutions and collaborate with developers.
• Review and support custom Apex, triggers, Visualforce, and Lightning components where relevant; escalat complex engineering work appropriately.
• Lead data migration, mapping, cleansing, reconciliation, and deployment support using Salesforce data tools.

Required Skills & Experience

• Minimum 9 years of relevant Salesforce experience, with substantial hands-on Salesforce administration and business analysis ownership.
• Advanced Salesforce Lightning, security and sharing, objects and fields, page layouts, validation rules, reporting, dashboards, and Salesforce Flow.
• Demonstrated delivery experience with Sales Cloud and Service Cloud; understanding of lead management, opportunities, cases, and service workflows.
• Strong requirements elicitation, stakeholder management, process mapping, functional documentation, UAT, and end-user training.
• Experience with integrations, data migration, release/deployment management, and production support.
• Ability to work independently in a remote environment, manage priorities, and communicate clearly with senior business and technical stakeholders.

Preferred Qualifications

• Salesforce Certified Administrator; Platform App Builder and Sales Cloud Consultant certifications strongly preferred.
• Exposure to Field Service, Omni-Channel, Knowledge, case management, and service operations.
• Practical familiarity with Apex, triggers, Visualforce, SOQL, APIs, and integration troubleshooting.
• Experience with Data Loader, Data Import Wizard, change sets, and Salesforce deployment practices.
• Experience integrating Salesforce with finance, marketing, forms, payments, or email productivity tools.

Ideal Candidate

An experienced Salesforce professional who combines deep administration expertise with business analysis capability and the judgment to own an evolving CRM platform. This individual is comfortable engaging senior stakeholders, improving business processes, resolving complex user issues, guiding technical delivery, and ensuring high-quality documentation and adoption.