Lead Salesforce Business Analyst

Quarks Technosoft Pvt. Ltd.; Pune District; On-site; INR 1,800,000 - 3,200,000; Full time

Job summary

Quarks Technosoft Pvt. Ltd. in Pune invites an experienced Lead Business Analyst Salesforce to drive business analysis and process improvements across Salesforce and related applications.

You will partner with Sales, Service, Operations, and Finance to define requirements and deliver scalable solutions. The ideal candidate will lead a team of analysts, translate business needs into actionable requirements, and manage multiple projects in a fast-paced environment, ensuring user adoption and

Qualifications

• 7+ years of Business Analyst experience, including 2+ years in a lead or mentoring role.
• Experience with requirements gathering, solution design and Salesforce-related business applications.
• Strong stakeholder management, communication, analytical, and problem-solving skills.
• Proven ability to collaborate across business and technology teams and manage multiple priorities in a fast-paced environment.

Responsibilities

• Lead and mentor a team of Business Analysts.
• Partner with stakeholders to gather, analyze, and document business requirements.
• Translate business needs into functional requirements, user stories, and process flows.
• Collaborate with Salesforce teams, developers, QA, and vendors to deliver business solutions while leading UAT, change management, reporting, analytics, user adoption initiatives, and managing multiple projects aligned with business objectives.

Skills

Leadership

Requirements gathering

Stakeholder management

Salesforce

Process improvement

UAT

Tools

Salesforce

NetSuite

SnapLogic

Job description

Senior Business Analyst LeadDepartment:

Business Applications / ITReports To: Manager, Business ApplicationsPosition SummaryWe are seeking an experienced Lead Business Analyst Salesforce to drive business analysis and processimprovement initiatives across Salesforce and related business applications. This role partners with stakeholders across Sales, Service, Operations, and Finance to define business requirements, deliverscalable solutions, and support key business objectives. The ideal candidate possesses strong leadership,business analysis, and stakeholder management skills and can effectively bridge business and technologyteams.

Key Responsibilities

• Lead and mentor a team of Business Analysts.
• Partner with stakeholders to gather, analyze, and document business requirements.
• Translate business needs into functional requirements, user stories, and process flows.
• Collaborate with Salesforce teams, developers, QA, and vendors to deliver business solutionswhile leading UAT, change management, reporting, analytics, user adoption initiatives, andmanaging multiple projects aligned with business objectives.

Required Qualifications

• 7+ years of Business Analyst experience, including 2+ years in a lead or mentoring role.
• Experience with requirements gathering process improvement, solution design, and Salesforcerelated business applications.
• Strong stakeholder management, communication, analytical, and problem-solving skills.
• Proven ability to collaborate across business and technology teams and manage multiplepriorities in a fast-paced environment.

Preferred Qualifications

Salesforce Business Analyst Certification.

• Experience with NetSuite, Snap Logic, or other integrated enterprise applications.
• Experience supporting Work Order, Sales Order, and Service Operations processes.
• Experience working in SOX-compliant or regulated environments.