Salesforce Business Analyst

Tata Consultancy Services; Bengaluru; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Tata Consultancy Services in Bengaluru seeks an experienced Salesforce Business Analyst / Functional Consultant to bridge business needs with Salesforce solutions. You will gather requirements, map processes, and drive configuration across Sales Cloud, Service Cloud, and related tools.

Engage with stakeholders, support Agile delivery, and contribute to change management and user adoption through documentation and training.

Qualifications

• Strong experience as a Salesforce Business Analyst or Salesforce Functional Consultant.
• Knowledge of Salesforce Sales Cloud, Service Cloud, Lightning Experience, Salesforce Flow, Reports & Dashboards, and Security & Sharing Model.
• Experience in Agile/Scrum methodology.
• Excellent stakeholder management and communication skills.
• Expertise in requirement elicitation, business process mapping, and documentation tools.

Responsibilities

• Lead discovery and gather business and functional requirements.
• Translate requirements into Salesforce solutions and configurations.
• Collaborate with architects and developers for scalable delivery.
• Document current and future business processes and identify optimization opportunities.
• Define UAT strategy, coordinate testing, and ensure sign-off.
• Engage stakeholders and manage communication throughout the project.
• Create user guides and conduct end-user training.

Skills

Salesforce Business Analyst

Salesforce Functional Consultant

Salesforce Sales Cloud

Salesforce Service Cloud

Lightning Experience

Salesforce Flow

Reports & Dashboards

Security & Sharing Model

Agile/Scrum

Stakeholder Management

Communication Skills

Requirements Elicitation

Business Process Mapping

Documentation Tools

Jira

Confluence

SharePoint

Tools

Jira

Confluence

SharePoint

Job description

Key Responsibilities

Requirements Gathering & Analysis

• Conduct discovery workshops with business stakeholders.
• Gather, analyze, and document business and functional requirements.
• Create BRDs, FRDs, user stories, process flows, and acceptance criteria.
• Maintain requirements traceability throughout the project lifecycle.
• Identify gaps, risks, and dependencies in business processes.

Salesforce Functional Consulting

• Work extensively with Salesforce Sales Cloud, Service Cloud, Experience Cloud, and related products.
• Translate business requirements into Salesforce solutions.
• Support configuration activities including:
  • Page Layouts
  • Record Types
  • Validation Rules
  • Approval Processes
  • Assignment Rules
  • Flows and Process Automation
• Collaborate with architects and developers to deliver scalable solutions.

Process Improvement & Optimization

• Document current (As-Is) and future (To-Be) business processes.
• Identify opportunities for process automation and business transformation.
• Recommend Salesforce-native solutions to improve efficiency and user adoption.

User Acceptance Testing (UAT)

• Define UAT strategy and test scenarios.
• Coordinate testing activities with business teams.
• Track defects and facilitate issue resolution.
• Ensure business sign-off before production deployment.

Stakeholder Management

• Act as the primary liaison between business users and technical teams.
• Facilitate sprint reviews, demos, workshops, and status meetings.
• Communicate project progress, risks, and dependencies effectively.

Training & Change Management

• Create user guides, training materials, and process documentation.
• Conduct end-user training sessions.
• Support change management and adoption initiatives.

Required Skills

• Strong experience as a Salesforce Business Analyst or Salesforce Functional Consultant.
• Hands-on knowledge of:
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Lightning Experience
  • Salesforce Flow
  • Reports & Dashboards
  • Security & Sharing Model
• Experience in Agile/Scrum methodology.
• Strong stakeholder management and communication skills.
• Expertise in requirement elicitation, business process mapping, and documentation tools.

Preferred Skills

• Experience with Experience Cloud, Agentforce, or Industry Clouds.
• Knowledge of integrations and APIs.
• Exposure to Jira, Confluence, and SharePoint.
• Experience working in large enterprise transformation programs.

Certifications Preferred

• Salesforce Administrator (ADM 201)
• Salesforce Business Analyst Certification
• Salesforce Sales Cloud Consultant
• Salesforce Service Cloud Consultant