Senior Business Application Analyst - Salesforce Administration

Moody's Ratings; Gurugram District; Hybrid; INR 1,200,000 - 2,200,000; Full time

Job summary

Moody's Ratings is seeking a seasoned Salesforce Administrator in Gurugram, India, to optimize our Salesforce and reporting platforms. You will manage user setup, security, CPQ, and administration across sales, marketing, and operations, while driving data quality and stakeholder decision-making.

You will develop Power BI dashboards and Power Automate solutions, support CPQ changes, conduct data migrations, and create scalable automation with AI-enabled tools, partnering with business teams to

Qualifications

• Bachelor's degree in a related field or equivalent practical experience.
• Hands-on Salesforce administration experience with Classic and Lightning.
• Strong knowledge of Salesforce CPQ, configuration, and dashboards.
• Experience in data migration, data quality, and end-user support.

Responsibilities

• Manage, optimize, and automate Salesforce and reporting platforms to improve business processes, data quality, and stakeholder decision-making.
• Customize and configure Salesforce to support evolving business requirements across sales, marketing, and operations teams.
• Manage Salesforce administration activities, including user and license management, roles, profiles, permission sets, sharing rules, workflows, flows, approval processes, layouts, record types, dashboards, reports, and mobile administration.
• Develop, maintain, and enhance Power BI dashboards and Power Automate solutions to support reporting, automation, KPI tracking, pipeline visibility, user adoption, and data-driven decision-making.
• Support Salesforce CPQ administration, Salesforce configuration changes, sandbox management, release management, and platform enhancement activities.
• Perform data migration, updates, imports, exports, and data maintenance using tools such as Data Loader and Workbench.
• Build and maintain custom reports and dashboards to monitor key business metrics, including pipeline, conversion, engagement, data quality, and user adoption.
• Identify manual processes and opportunities to streamline workflows using Salesforce automation, Power Automate, and AI-enabled tools.
• Partner with stakeholders to gather requirements, translate them into scalable solutions, document workflows, and drive platform adoption.

Skills

Salesforce Administration

Salesforce CPQ

Power BI

Power Automate

AI-enabled automation

Data quality management

Stakeholder management

End-user support

Salesforce configuration

Workflow automation

Education

Bachelor's degree in related field

Tools

Data Loader

Workbench

Job description

Skills and Competencies

• 5+ years of hands-on experience as a Salesforce Administrator, with strong knowledge of Salesforce Classic and Lightning platforms.
• Strong proficiency in Salesforce CPQ, Salesforce configuration, Power BI, Power Automate, and AI-enabled automation initiatives.
• Experience managing Salesforce user setup, roles, profiles, permission sets, public groups, organization-wide defaults, sharing rules, workflows, flows, approval processes, page layouts, record types, validation rules, reports, dashboards, and mobile administration.
• Ability to manage data migration, data quality, deduplication, reporting, dashboarding, and advanced visualization through Salesforce, Power BI, Power Automate, or CRM Analytics. Strong stakeholder management, communication, analytical thinking, problem-solving, and end-user support skills.
• Salesforce certifications such as Salesforce Administrator, Advanced Administrator, or Agent force Specialist are required.

Education

• Bachelors degree in a related field or equivalent practical experience

Responsibilities

• Manage, optimize, and automate Salesforce and reporting platforms to improve business processes, data quality, and stakeholder decision-making.
• Customize and configure Salesforce to support evolving business requirements across sales, marketing, and operations teams.
• Manage Salesforce administration activities, including user and license management, roles, profiles, permission sets, sharing rules, workflows, flows, approval processes, layouts, record types, dashboards, reports, and mobile administration.
• Develop, maintain, and enhance Power BI dashboards and Power Automate solutions to support reporting, automation, KPI tracking, pipeline visibility, user adoption, and data-driven decision-making.
• Support Salesforce CPQ administration, Salesforce configuration changes, sandbox management, release management, and platform enhancement activities.
• Perform data migration, updates, imports, exports, and data maintenance using tools such as Data Loader and Workbench.
• Build and maintain custom reports and dashboards to monitor key business metrics, including pipeline, conversion, engagement, data quality, and user adoption.
• Identify manual processes and opportunities to streamline workflows using Salesforce automation, Power Automate, and AI-enabled tools.
• Partner with stakeholders to gather requirements, translate them into scalable solutions, document workflows, and drive platform adoption.