Senior Sales Executive

Sleepycat; Kakinada; On-site; INR 420,000 - 660,000; Full time

Benefits offered by this job

D2C exposure

Fast learning

Collaborative culture

Job summary

SleepyCat is seeking a Senior Sales Executive in India to convert leads into happy customers and drive store revenue. You will engage with customers visiting our store or website, provide product knowledge, and close deals with empathy and strategic selling.

The role emphasizes strong communication, negotiation, and a customer-first attitude while maintaining store standards across locations.

Qualifications

• Minimum 3 years in retail/showroom sales, preferably mattress/furniture/home decor.
• Fluency in English and Hindi is required.
• Excellent communication, interpersonal and negotiation skills.

Responsibilities

• Drive store sales and achieve targets.
• Assist customers with product features, benefits and pricing.
• Build strong customer relationships for repeat business and referrals.
• Handle queries, objections, and complaints professionally.
• Upsell and cross-sell to maximize revenue per customer.
• Maintain store presentation and product displays.
• Coordinate with inventory for stock replenishment.
• Prepare daily sales reports and update CRM records.
• Support junior sales staff to improve performance.
• Analyze buying patterns and share market feedback with management.
• Ensure smooth billing, order processing, and delivery coordination.
• Stay updated on competitor offers and market trends.

Skills

Retail sales

Customer service

Negotiation

Tools

LeadSquared

Freshdesk

Job description

Job Description: Senior Sales Executive

About SleepyCat

SleepyCat was started to make it easier for consumers to shop for a mattress which is otherwise a very painful process. There was a big gap in the market between manufacturing a mattress and eventually delivering it to a consumer. Introducing India's first mattress-in-a-box! A disruptive model to the current mattress industry. We make shopping for a mattress easy and fun. We have one super comfy mattress. We eliminate the confusion factor, making it a very simple process for buyers. Packed with all the fancy features, you can order it online with 4 simple clicks. Just choose the size you like and we deliver it to you anywhere in India within 7 days in a bag! No more bulky deliveries! Our mattresses are priced at a fraction of the cost compared to the industry, as we control the entire process from production to Delivery, thereby eliminating any middlemen which increases cost. We also offer a 100-night risk free trial period so you have no issue in purchasing a mattress online! As we continue our growth journey, we had like to double down our focus on two essential aspects: People & Culture. We have ex-founders and potentially future founders working with us. We value ownership and bias for action, which are rewarded with unlimited opportunities to grow. We are looking for more such talent to propel us into the future and deliver world class sleep products to the entire country. Resources: SleepyCat and funding on Crunchbase: https://www.crunchbase.com/organization/sleepycat Learn what employees say about SleepyCat on Glassdoor: https://tinyurl.com/r9oqfkl Check out what people say about SleepyCat products on Google: https://tinyurl.com/rco3nqr Sleep Management Pvt Ltd., CIN U74999WB2017PTC220324 Registered Address: 103/24/1, Foreshore Road, Shibpur, Howrah, West Bengal-711102 Factory Address: Plot no. B-262, Bhiwadi Industrial Area, Kaharani, Bhiwadi Extn, Dist. Alwar, Rajasthan-301019 Plot No. 417, 2nd Floor Udyog Vihar, DLF Phase 3, Sector 20, Gurugram, Haryana 122008 Website: www.sleepycat.in E-mail: [e-mail]

About the role

As an Assisted Sales Executive at SleepyCat, you all play a crucial role in converting interested customers into delighted buyers. You all engage with leads who have already visited our store, website, or expressed interest in SleepyCat products and helping them make confident purchase decisions through personalized conversations, strong product knowledge, and strategic selling. This is not just about answering questions also its all about closing the deal. You all combine empathy, agility, and smart sales tactics to guide customers through their purchase journey and ensure they find the perfect SleepyCat product for their needs.

What you all be responsible for

• Drive store sales and achieve monthly / quarterly sales targets.
• Assist customers in understanding product features, benefits, and pricing (mattresses, pillows, bedding, furniture, etc.)
• Build strong customer relationships to ensure repeat business and referrals.
• Handle customer queries, objections, and complaints professionally.
• Upsell and cross-sell products to maximize revenue per customer.
• Maintain excellent store presentation, visual merchandising, and product displays.
• Monitor stock availability and coordinate with inventory / warehouse teams for replenishment.
• Prepare daily sales reports and update CRM / sales records accurately.
• Support and guide junior sales executives / store staff to improve performance.
• Analyze customer buying patterns and share market feedback with management.
• Ensure smooth billing, order processing, and delivery coordination.
• Stay updated on competitor offerings, promotions, and market trends.

What you all need to bring to the table

• Experience: Minimum 3 years in retail / showroom / store sales, preferably in mattresses, furniture, home furnishing, or consumer durable industry.
• Languages: Fluency in English and Hindi is mandatory.
• Skills: Excellent communication, interpersonal, and negotiation skills.
• Mindset: Fast thinker, smart worker, and target-oriented individual who thrives under pressure.
• Attitude: Customer-first approach with the hunger to convert and the confidence to close.

Preferred Qualifications

• Experience with CRM tools (LeadSquared, Freshdesk, or similar).
• Prior experience in D2C or premium retail/e-commerce brands.
• Strong understanding of online purchase journeys and assisted selling processes.

What's in it for you

• You get to drive the D2C revolution in India.
• Greater responsibility and hence faster learning.
• Direct exposure to running a business.
• Great peers you can learn from.
• A fun, collaborative and high-growth work environment.