Branch Manager - Across Mumbai , Navi Mumbai, Thane

Mintskill HR Solutions LLP; Mumbai; On-site; INR 1,200,000 - 1,500,000; Full time

Job summary

A financial services company in Mumbai is looking for a Branch Manager to oversee branch operations, ensure customer satisfaction, and manage branch staff. The ideal candidate should have an MBA or CA, with at least 10 years of banking experience, including 3-4 years in retail liabilities. Responsibilities include meeting sales targets, regulatory compliance, and enhancing customer service. This role offers the chance to lead a team and contribute to achieving branch profitability.

Qualifications

• Overall 10 years of banking experience with 3-4 years in retail liabilities.
• Sales experience, preferably with liabilities products.
• In-depth understanding of financial markets and economic processes.

Responsibilities

• Meet branch targets while adhering to regulatory requirements.
• Ensure world-class customer service and financial product understanding.
• Manage, train, and motivate branch staff.
• Enhance deposit pool from customers.

Skills

Sales orientation

Leadership skills

Understanding of financial instruments

Customer service skills

Education

MBA / CA / CAIIB

Job description

Responsible for meeting the branch targets set and that all guidelines and regulatory requirements are followed.

Ensuring that customers get world-class services and their needs are understood and met through financial products that the Bank has to offer.

Responsible for managing, training and motivating staff.

Responsible to represent Kotak Bank whenever required

KRAs:

Enhancement of deposit pool from customers.

Establishing standards and delivery of service.

Sale of non-deposit products. Cross selling targets progressively.

Sale of Mutual Fund and Insurance products.

Fee income.

Branch administration.

Regulatory compliance.

Manage productivity, morale of branch personnel

Overall responsible for break-even and P&L of branch

Requirements

• MBA / CA/ CAIIB
  
• Should have sales orientation
  
• Leadership skills(Though more tactical than strategic).
  
• Overall 10 years of Banking experience; out of which 3-4yrs in Retail Liabilities
  
• Must have had Sales experience and exposure, preferably of Liabilities products
  
• In-depth understanding of financial instruments, markets and macro - micro economic processes
  
• Ability to carry along all the units involved in the customer service cycle to ensure customer “DELIGHT”
  
• Liaising with product management team, marketing and other centers & verticals for new product development, service enhancements and sales initiatives.