Senior Quality Analyst/Reputed MNC/Voice Process

Hiresquad; Hyderabad, Gurugram District; On-site; INR 420,000 - 540,000; Full time

Benefits offered by this job

5 Days Working

Cab Facility Hyderabad- (Odd Hours)

Cab Facility Gurugram- Two Way

247 Rotational Shifts

Job summary

Hiresquad is hiring a Sr. Quality Analyst for Hyderabad and Gurugram operations to oversee audits in international voice processes. You will analyze decisions from humans and ML systems, perform RCA, and report gaps for quality improvements.

The role requires at least 1 year of QA experience, a graduate, and excellent English communication. The position involves 24/7 rotational shifts with cab facilities provided in Hyderabad and Gurugram.

Qualifications

• Minimum 1 year of Quality experience in an International Voice BPO (Voice Process).
• Graduate (Mandatory).
• Excellent English communication skills (Mandatory).

Responsibilities

• Audit decisions made by human reviewers and ML systems.
• Perform Root Cause Analysis (RCA) and identify policy, training, or system gaps.
• Prepare structured RCA reports with clear reasoning.
• Identify recurring trends and recommend quality improvements.
• Participate in calibration sessions and align with Google-defined quality standards.
• Ensure consistent, accurate, and high-quality reviews.

Skills

Analytical thinking

Root Cause Analysis

Policy interpretation

Written communication

Verbal communication

Attention to detail

Education

Graduate

Job description

Reputed MNC in Hyderabad & Gurugram

Location: Hyderabad || Gurugram
Role: Sr. Quality Analyst
Process: International Voice Process

Eligibility

• Minimum 1 year of Quality experience in an International Voice BPO (Voice Process)
• Graduate (Mandatory)
• Excellent English communication skills (Mandatory)

Perks

• 5 Days Working
• Cab Facility Hyderabad- (Odd Hours)
• Cab Facility Gurugram- Two Way
• 247 Rotational Shifts

Key Skills

• Strong analytical & logical reasoning
• Root Cause Analysis (5 Why, Fishbone, Six Sigma concepts)
• Policy interpretation & decision-making
• Excellent written & verbal communication
• High attention to detail

Key Responsibilities

• Audit decisions made by human reviewers and ML systems
• Perform Root Cause Analysis (RCA) and identify policy, training, or system gaps
• Prepare structured RCA reports with clear reasoning
• Identify recurring trends and recommend quality improvements
• Participate in calibration sessions and align with Google-defined quality standards
• Ensure consistent, accurate, and high-quality reviews