Senior Quality Analyst/International BPO/Voice Process

Hiresquad; Hyderabad, Gurugram District; On-site; INR 480,000 - 720,000; Full time

Benefits offered by this job

5 Days Working

Cab Facility Hyderabad- (Odd Hours)

Cab Facility Gurugram- Two Way

247 Rotational Shifts

Job summary

Hiresquad in Hyderabad is hiring a Sr. Quality Analyst to audit decisions from human reviewers and ML systems, and perform RCA to improve quality standards. The role requires strong communication, analytical thinking, and attention to detail within an international voice process.

Joiners with readiness for immediate onboarding are preferred; location-based shifts and cab facilities support local commuting needs.

Qualifications

• Minimum 1 year of quality experience in an International Voice BPO (Voice Process).
• Graduate (Mandatory).
• Excellent communication skills.

Responsibilities

• Audit decisions made by human reviewers and ML systems.
• Perform Root Cause Analysis (RCA) and identify policy, training, or system gaps.
• Prepare structured RCA reports with clear reasoning.
• Identify recurring trends and recommend quality improvements.
• Participate in calibration sessions and align with Google-defined quality standards.
• Ensure consistent, accurate, and high-quality reviews.

Skills

Analytical thinking

Root Cause Analysis

Policy interpretation

Written communication

Attention to detail

Education

Graduate

Job description

Leading BPO in Hyderabad | Hiring Sr. Quality Analyst

Location: Hyderabad || Gurgaon

Role: Sr. Quality Analyst

Process: International Voice Process

Eligibility

• Minimum 1 year of Quality experience in an International Voice BPO (Voice Process)
• Graduate (Mandatory)
• Excellent communication skills

Perks

• 5 Days Working
• Cab Facility Hyderabad- (Odd Hours)
• Cab Facility Gurugram- Two Way
• 247 Rotational Shifts

Key Skills

• Strong analytical & logical reasoning
• Root Cause Analysis (5 Why, Fishbone, Six Sigma concepts)
• Policy interpretation & decision-making
• Excellent written & verbal communication
• High attention to detail

Key Responsibilities

• Audit decisions made by human reviewers and ML systems
• Perform Root Cause Analysis (RCA) and identify policy, training, or system gaps
• Prepare structured RCA reports with clear reasoning
• Identify recurring trends and recommend quality improvements
• Participate in calibration sessions and align with Google-defined quality standards
• Ensure consistent, accurate, and high-quality reviews

Immediate Joiners or candidates serving a short notice period will be preferred.