Urgent Hiring For Quality Analyst at Bangalore & Noida

Tech Mahindra; Dadri, Bengaluru; On-site; INR 350,000 - 520,000; Full time

Job summary

Tech Mahindra is hiring for a Transaction Quality Assurance role in India. You will conduct quality audits, analyze ticket data, and publish metrics and dashboards to support process improvements.

The ideal candidate has 2+ years of international voice/blended process experience, strong problem-solving skills, and proficiency in Excel and PowerPoint. Willingness to work in a 24x7 environment and maintain data integrity is essential.

Qualifications

• 2+ years of international voice and blended process experience.
• Excellent problem-solving and lateral thinking capabilities.
• Proficient in Excel and PowerPoint.
• Willing to work in 24x7 environment.
• Good knowledge of audit and evaluation functions.

Responsibilities

• Conduct Transaction Quality Audits
• Conduct Ticket Data Analysis & Error Analysis
• Provide Transaction Quality Metrics
• Provide Feedback and suggestions for improvement
• Publish Dashboards at defined intervals
• Drive Quality Initiatives
• Provide data inputs to internal stakeholders
• Flexibility and Availability for any ad-hoc business requirement
• Ensure Confidentiality, Availability, and Integrity of Data

Skills

Process understanding

Problem-solving

Lateral thinking

Audit & evaluation

Quality improvement

Data analysis

Tools

Excel

PowerPoint

Job description

Role & responsibilities

• Conduct Transaction Quality Audits
• Conduct Ticket Data Analysis & Error Analysis
• Provide Transaction Quality Metrics
• Provide Feedback and suggestions for improvement
• Publish Dashboards at defined intervals
• Drive Quality Initiatives
• Provide data inputs to internal stakeholders
• Flexibility and Availability for any ad-hoc business requirement
• Ensure Confidentiality, Availability, and Integrity of Data

Preferred Competencies

• Knowledge: Understanding of the process, evaluation & feedback, reporting and analysis
• Establish controls on Transaction Processing aiming for a Zero-Defect Output
• Report and Publish Transaction Quality Metrics
• Publish Dashboards
• Provide Feedback and suggestions for improvement
• GAP Analysis & Controls
• Error Analysis and Root Cause Analysis for process deviations
• Adherence & record maintenance to Internal and External QMS Audit Requirements
• Continuous Focus and Drive to meet and exceed SLAs
• Drive process level quality initiatives
• Responsible for reviewing and tracking the progress on the action plans shared by the internal teams and highlighting deviations
• Responsible for carrying out improvement projects on the areas identified as improvement areas on monthly ba

Preferred candidate profile

• The applicant should have 2+ years experience of international voice and blended process
• The candidate should have excellent problem-solving capabilities and lateral thinking skills
• The candidate should be proficient in excel and power point
• Willingness to work in 24 X 7 work environment
• Good Knowledge of Audit and Evaluation function