Hiring-Sr.Quality Analyst|Upto 9LPA|Experienced|Rotational shift

Axis Services; Hyderabad; On-site; INR 810,000 - 990,000; Full time

Job summary

Axis Services in Hyderabad is seeking a Sr. Quality Analyst with 2+ years overall experience and at least 1+ year in QA on paper; international voice experience is mandatory.

The role involves auditing human and ML-driven decisions, conducting RCA, and identifying policy and tool gaps while driving calibration and quality-improvement initiatives. The position offers a competitive CTC up to 9 LPA with immediate joining, rotational shifts, and 5 working days per week.

Qualifications

• Audit human and ML-based decisions for quality and accuracy.
• Identify errors and perform Root Cause Analysis (RCA).
• Identify policy, training and system/tool gaps.
• Prepare RCA reports and identify recurring error trends.
• Support calibration and quality improvement initiatives.

Responsibilities

• Audit human and ML-based decisions for quality and accuracy.
• Identify errors and perform Root Cause Analysis (RCA).
• Identify policy, training and system/tool gaps.
• Prepare RCA reports and identify recurring error trends.
• Support calibration and quality improvement initiatives.

Skills

Analytical skills

Root Cause Analysis

Communication

Policy interpretation

Education

Graduate

Job description

Hiring: Sr. Quality Analyst

Location: Hyderabad

Experience: 2+ Years overall / 1+ Year relevant as a QA on paper - international voice experience is mandate

CTC: Up to 9 LPA (20-25% hike)

Notice Period: Immediate Joiners

Shift: Rotational

Working Days: 5 Days

Transport: Available post 7 PM

Qualification: Graduate

Key Responsibilities:

• Audit human and ML-based decisions for quality and accuracy.
• Identify errors and perform Root Cause Analysis (RCA).
• Identify policy, training and system/tool gaps.
• Prepare RCA reports and identify recurring error trends.
• Support calibration and quality improvement initiatives.

Required Skills:

Need to have 4+years of experience

• Strong analytical and logical reasoning skills.
• Knowledge of 5 Why, Fishbone, Six Sigma/RCA
• Strong communication and attention to detail.
• Ability to interpret policies and handle edge cases.