Senior Quality Analyst ( BPO ) - Up To 9 LPA |

Axis Services; Hyderabad; On-site; INR 810,000 - 990,000; Full time

Job summary

Axis Services in Hyderabad is seeking a Senior Quality Analyst for International Voice processes. The candidate should have 5+ years of overall QA experience, with at least 2+ years in QA on papers mandatory. Graduation is required. CTC up to 9 LPA with immediate joiners and Rotational shifts.

5 working days with 2 rotational offs. Transport available. The role involves auditing quality, monitoring calls, identifying gaps, and driving continuous improvement in collaboration with Operations and

Qualifications

• Graduation is mandatory with 5+ years QA experience.
• Experience in International Voice processes is mandatory.
• Proficient in RCA, 5 Why, Fishbone and quality improvement methods.
• Strong analytical, communication and problem-solving abilities.

Responsibilities

• Audit and monitor International Voice calls for quality.
• Identify process and quality gaps using RCA, 5 Why and Fishbone analysis.
• Track quality trends and recommend corrective actions.
• Conduct calibration sessions and drive continuous improvement.
• Collaborate with Operations and Training to improve performance.
• Identify recurring issues and support action plans for process improvement.

Skills

Quality Auditing

Quality Monitoring

International Voice

Analytical Skills

Communication

Problem Solving

RCA

5 Why

Fishbone Analysis

Quality Improvement

Trend Analysis

Education

Graduation

Job description

HIRING | SENIOR QUALITY ANALYST INTERNATIONAL VOICE

Location: Hyderabad
Experience: 5+ Years Overall | 2+ Years in QA On papers Mandatory
Qualification: Graduation – Mandatory
Process: International Voice – Mandatory
CTC: Up to 9 LPA
Notice Period: Immediate Joiners Only
Shift: Rotational Shifts
Working Days: 5 Days | 2 Rotational Week Offs

Transport: Available

Key Responsibilities

• Conduct quality audits and monitor International Voice calls.
• Identify process and quality gaps through RCA, 5 Why and Fishbone Analysis , 7QC Tools
• Track quality trends and recommend effective corrective actions.
• Conduct calibration sessions and drive continuous quality improvement.
• Collaborate with Operations and Training teams to improve overall performance.
• Identify recurring quality issues and support action plans for process improvement.

Required Skills

• Strong experience in Quality Auditing and Quality Monitoring.
• Mandatory experience in International Voice processes.
• Strong analytical, communication and problem-solving skills.
• Hands‑on knowledge of RCA, 5 Why, Fishbone Analysis and quality improvement methodologies.
• Ability to analyze quality trends and provide actionable insights.