Quality Analyst

Protalk Solutions; Chennai District; On-site; INR 223,000 - 279,000; Full time

Job summary

Protalk Solutions in Chennai is hiring a Quality Analyst for the Domestic Voice Process. You will audit customer calls, coach agents, and track CSAT/FCR metrics while maintaining quality reports.

The ideal candidate has 1–3 years of BPO QA experience, plus strong communication and Excel skills to ensure accuracy and continuous improvement.

Qualifications

• 1–3 years of BPO QA experience.
• Strong communication and Excel skills.

Responsibilities

• Audit customer calls.
• Coach agents.
• Track CSAT and FCR metrics.
• Maintain quality reports.

Skills

Audit calls

Coach agents

CSAT tracking

FCR metrics

Excel skills

Communication

Education

Any Graduate

Job description

Hiring Quality Analyst for Domestic Voice Process in Chennai.
Salary: 20-25K
Exp: 1-3 yrs in BPO QA.
Role: Audit customer calls, coach agents, track CSAT/FCR metrics, and maintain quality reports. Good communication and Excel skills required.

Role Category: Quality Assurance - Other

Education

UG: Any Graduate

Key Skills

Skills highlighted with ‘‘ are preferred keyskills

At Protalk, we deliver extraordinary services with a team of trained professionals in consulting, contact center services, robotics, automation, and AI technology solutions.

Hiring For Quality Analyst - International - Mumbai

Training session is ok trinner explain how to handle customer and how to behave like trinner is good here to is ok but when We entered the floor they don't have any responsibility main thing client is very very very worste he is the main reason iam quite my job