Quality Analyst / Quality Analyst BPO/ QA BPO

Selectica International Solutions; Hyderabad; On-site; INR 300,000 - 420,000; Full time

Benefits offered by this job

PF & ESIC

Good Leave policy

Job summary

Selectica International Solutions is seeking a BPO Voice Quality Analyst with at least 1 year of experience to support international customer interactions and content moderation. The role requires RCA expertise and excellent communication skills. Immediate joining is preferred to maintain service levels and quality across processes.

The candidate should have Graduation and be ready to work in a fast-paced, process-driven environment with attention to detail and strong analytical abilities.

Qualifications

• Minimum 1 year of experience as BPO Voice Quality Analyst.
• Must have experience in Root Cause Analysis (RCA).
• Immediate joiner is preferred.

Responsibilities

• Handle international customer support and content moderation processes.

Skills

RCA

Communication

Education

Graduation

Job description

• Min 1 yrs exp BPO Voice Quality Analyst
• BPO International Customer Support / Content Moderation process.
• MUST Exp in Root Cause Analysis RCA
• IMMEDIATE JOINER
• Excellent Communication

Required Candidate profile

• *Graduation Mandatory.

Perks and benefits

• PF & ESIC plus Good Leave policy