Senior Project Manager

Milestone Technologies, Inc.; Ernakulam; Hybrid; INR 2,000,000 - 3,500,000; Full time

Job summary

Milestone Technologies, Inc. is seeking a Senior Project Manager to coordinate one or more enterprise program areas and to contribute hands-on to business analysis when required.

The role is explicitly hybrid, blending remote and on-site collaboration with client teams. You will maintain risk, issue and action records, manage dependencies, and report progress for multiple stakeholders while supporting onboarding and knowledge transfer for new resources.

Qualifications

• 8+ years of project management or project coordination experience on enterprise programs.
• Hands-on willingness to perform business analysis work, not just management.
• Practical data-handling capability, including comfort with spreadsheets, extracts and structured queries.
• Experience managing dependencies and actions across multiple stakeholder groups.
• Clear written and verbal communication in English and demonstrated reliability in follow-through.
• Experience working within GxP-regulated environments.

Responsibilities

• Own day-to-day coordination for one or more assigned functional areas — sequencing, dependency tracking, action management and progress reporting.
• Work directly on analytical and functional tasks alongside the BSA team, including data review, structured queries, spreadsheet and extract analysis, requirements gathering and user acceptance testing support.
• Maintain the risk, issue, dependency, decision and action record for the assigned areas.
• Coordinate scheduling, working sessions and stakeholder touchpoints for the assigned areas.
• Prepare and issue status reporting to the agreed format and cadence.
• Track and follow through on open items raised by Client stakeholders to closure.
• Support onboarding and knowledge transfer for incoming resources within the assigned areas.
• Escalate capacity, quality or sequencing concerns promptly to the Senior Program Manager.

Skills

English communication

Data analysis

Stakeholder management

Job description

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

Role summary

The Senior Project Manager owns coordination for one or more assigned functional areas and flexes into business analysis execution as the work requires. This is explicitly a hybrid seat. It is not an administrative or status-reporting role, and the individual is expected to contribute directly to the analytical and functional work of the program alongside their coordination responsibilities.

Key responsibilities

• Own day-to-day coordination for one or more assigned functional areas — sequencing, dependency tracking, action management and progress reporting.


• Work directly on analytical and functional tasks alongside the BSA team, including data review, structured queries, spreadsheet and extract analysis, requirements gathering and user acceptance testing support.


• Maintain the risk, issue, dependency, decision and action record for the assigned areas.


• Coordinate scheduling, working sessions and stakeholder touchpoints for the assigned areas.


• Prepare and issue status reporting to the agreed format and cadence.


• Track and follow through on open items raised by Client stakeholders to closure.


• Support onboarding and knowledge transfer for incoming resources within the assigned areas.


• Escalate capacity, quality or sequencing concerns promptly to the Senior Program Manager.

Required Experience

• 8 + years of project management or project coordination experience on enterprise programs.


• Demonstrated willingness and ability to work hands-on at task level — this role will be expected to perform business analysis work, not only manage it.


• Practical data-handling capability, including comfort with spreadsheets, extracts and structured queries.


• Experience managing dependencies and actions across multiple stakeholder groups.


• Clear written and verbal communication in English and demonstrated reliability in follow-through.


• Experience working within GxP-regulated environments.

Preferred Experience

• Experience on a system transition, data migration or platform implementation program.


• Exposure to a learning management system or enterprise HR platform.


• Experience in a regulated industry.

Ways of working

• Works to the direction and priorities set by the assigned Client workstream lead or program owner.


• Maintains transparent, timely status against assigned activities and escalates blockers early rather than at the point of impact.


• Documents decisions, actions and open items so that context is held in the program record and not solely with the individual.


• Cross-trains across adjacent functional areas to provide coverage redundancy within the Milestone team.

Compliance and environment

• Works entirely within Client's systems, tools and environments. No client data is moved to, stored in or processed on external tooling without Client's express written approval.


• Operates within a GxP-regulated environment and follows Client's data privacy, data integrity, information security and records-retention standards at all times.


• Completes all Client-mandated onboarding, access provisioning and compliance training before commencing project activity.


• Participates in Milestone's structured program induction covering program context, stakeholder map, ways of working and tooling.

Compensation

Estimated Pay Range:

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.