Salesforce Project Manager

Milestone Technologies, Inc.; Ernakulam; On-site; INR 2,500,000 - 4,500,000; Full time

Job summary

Milestone Technologies, Inc. in India seeks a Salesforce Project Manager to lead complex Salesforce transformation programs spanning Sales Cloud, Service Cloud, and Experience Cloud for US-based clients.

You will drive program governance, manage cross-functional teams, and ensure on-time, on-budget delivery while aligning with business objectives. The ideal candidate brings 10+ years in IT project management, 5+ years delivering Salesforce projects, expertise in data migration, integrations, and

Qualifications

• Bachelor's degree in Engineering, Computer Science, Information Technology, or related discipline.
• Minimum 5 years of Salesforce Project Management experience.
• Strong experience delivering projects involving: Salesforce Sales Cloud, Salesforce Service Cloud, Salesforce Experience Cloud.
• Experience leading project teams of 15+ resources and working with US customers.

Responsibilities

• Lead end-to-end delivery of Salesforce programs across Sales Cloud, Service Cloud, and Experience Cloud.
• Manage scope, timelines, budgets, risks, and dependencies with governance.
• Serve as the primary contact for US-based customers and executives.
• Drive planning, execution, status reporting, and stakeholder communication.
• Coordinate with Salesforce architects, developers, QA, and integration teams.
• Oversee data migration, integration, and post-production support.

Skills

Stakeholder management

Team leadership

Communication

Meeting facilitation

Education

Bachelor's degree in Engineering/CS/IT

Tools

Salesforce Sales Cloud

Salesforce Service Cloud

Salesforce Experience Cloud

MuleSoft

Dell Boomi

Informatica

Job description

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

Job Description – Salesforce Project Manager

Position Title : Salesforce Project Manager

Experience

• 10+ years of overall IT project management experience.
• Minimum 5+ years of hands-on project management experience delivering Salesforce projects.
• Experience managing enterprise-scale Salesforce implementations for US-based customers.

Role Overview

We are seeking a highly skilled and results-oriented Salesforce Project Manager to lead complex Salesforce transformation programs across Sales Cloud, Service Cloud, and Experience Cloud platforms. The ideal candidate will have a proven track record of managing large-scale Salesforce implementations involving integrations, data migrations, multiple stakeholder groups, and geographically distributed teams.

This role requires strong customer-facing skills, exceptional stakeholder management capabilities, and experience successfully delivering projects for US clients while ensuring alignment with business objectives, timelines, budgets, and quality standards.

Key Responsibilities

• Lead end-to-end delivery of Salesforce programs and projects across Sales Cloud, Service Cloud, and Experience Cloud.
• Manage project scope, timelines, budgets, risks, dependencies, and overall delivery governance.
• Serve as the primary point of contact for US-based customers and executive stakeholders.
• Drive project planning, execution, status reporting, change management, and stakeholder communication.
• Coordinate with business stakeholders, Salesforce architects, developers, administrators, QA teams, and integration teams.
• Manage large cross-functional project teams, including onsite, offshore, and vendor resources.
• Lead workshops, requirement discussions, solution reviews, and steering committee meetings.
• Ensure successful execution of Salesforce integrations with enterprise applications such as ERP, CRM, Marketing Automation, Identity Management, and third-party platforms.
• Oversee data migration activities including planning, mapping, cleansing, validation, cutover, and post-production support.
• Proactively identify, assess, and mitigate project risks and issues.
• Drive adherence to project governance, Agile/Scrum methodologies, and delivery best practices.
• Ensure successful project deployment and transition to support teams.
• Monitor project financials, resource utilization, and delivery KPIs.

Required Qualifications

• Bachelor's degree in Engineering, Computer Science, Information Technology, or related discipline.
• Minimum 5 years of Salesforce Project Management experience.
• Strong experience delivering projects involving: Salesforce Sales Cloud Salesforce Service Cloud Salesforce Experience Cloud
• Proven experience managing large-scale Salesforce transformation and implementation projects.
• Experience leading project teams of 15+ resources, including business analysts, architects, developers, QA, and integration specialists.
• Strong experience managing US customers and distributed global delivery teams.
• Experience with Salesforce integration projects leveraging APIs, middleware, ETL tools, and third-party systems.
• Strong experience managing complex data migration initiatives from legacy systems to Salesforce.
• Expertise in Agile, Scrum, and hybrid project delivery methodologies.
• Excellent communication, presentation, negotiation, and stakeholder management skills.
• Proven ability to manage multiple priorities and deliver projects within scope, budget, and schedule.

Preferred Qualifications

• Salesforce certifications such as: Salesforce Certified Administrator Salesforce Sales Cloud Consultant Salesforce Service Cloud Consultant Salesforce Experience Cloud Consultant Salesforce Certified Application Architect (preferred)
• PMP, PMI-ACP, PRINCE2, or Scrum Master certification.
• Experience working with enterprise integration platforms such as MuleSoft, Dell Boomi, Informatica, or similar.
• Experience delivering projects in highly regulated or large enterprise environments.

Key Competencies

• Executive Stakeholder Management
• Customer Relationship Management
• Program & Project Governance
• Agile Delivery Management
• Team Leadership & Mentoring
• Risk & Issue Management
• Budget & Resource Management
• Salesforce Delivery Leadership
• Integration & Data Migration Oversight
• Strategic Planning & Execution

Success Profile

The successful candidate will be a confident client-facing leader who can manage large Salesforce programs, build strong relationships with US customers and executives, effectively lead diverse teams, and consistently deliver high-quality Salesforce solutions across Sales Cloud, Service Cloud, and Experience Cloud platforms.

Compensation

Estimated Pay Range:

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for ouremployees butis also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.