Senior Program Manager- Services

Adobe; Dadri; On-site; INR 300,000 - 600,000; Full time

Job summary

Adobe seeks a Senior Program Manager to lead complex, multi-track client engagements from initiation through successful delivery, focusing on large-scale digital transformations and Adobe Experience Platform (AEP).

This role collaborates with sales, engineering, product, creative and strategy to deliver high-quality solutions, with strong governance, risk management, and on-time, on-budget execution.

Qualifications

• Bachelor’s degree or equivalent professional experience required.
• 14+ years of progressive project/program management experience.
• End-to-end lifecycle management from business development to delivery.
• Extensive client management including executive-level relationships and negotiations.
• Strong expertise in Agile methodologies.
• Ability to lead large, diverse teams in global, distributed environments.
• Excellent communication, organizational, and leadership skills.

Responsibilities

• Program & Project Leadership: manage integrated, multi-track projects and large-scale programs.
• Client & Stakeholder Management: serve as the primary point of contact for executives and stakeholders.
• Team Leadership & Collaboration: lead globally distributed teams and drive performance.
• Risk & Quality Management: identify, assess, mitigate risks and enforce quality standards.
• Business Development Support: collaborate with sales on new opportunities and roadmaps.

Skills

Agile methodologies

Client management

Leadership

Program management

Cross-functional collaboration

Education

Bachelor’s degree or equivalent

Tools

Adobe Experience Platform (AEP)

Job description

Job Summary

The Senior Program Manager is responsible for leading complex, multi-track client engagements from initiation through successful delivery. This role requires strong program and project management expertise, a solid technical foundation, and proven experience driving large-scale digital transformation initiatives. The Program Manager will collaborate closely with cross‑functional teams – including sales, engineering, product, creative, and strategy – to deliver high-quality solutions, with a focus on implementing Adobe Experience Platform (AEP) and related services.

Key Responsibilities

• Program & Project Leadership
  • Manage integrated, multi-track projects and large-scale programs.
  • Oversee project estimation, resourcing, and delivery planning.
  • Define and enforce governance, processes, and scope management.
  • Drive execution to ensure on‑time, on‑budget, high‑quality delivery.
• Client & Stakeholder Management
  • Serve as the primary point of contact for client executives and stakeholders.
  • Build strong peer‑level client relationships, managing expectations, negotiations, and escalations.
  • Ensure high levels of client satisfaction through proactive engagement and communication.
• Team Leadership & Collaboration
  • Lead diverse, globally distributed teams of 15+ across marketing, technology, creative, and production functions.
  • Provide clear objectives, direction, and motivation to maximize team performance.
  • Foster a collaborative and accountable work environment.
• Risk & Quality Management
  • Identify, assess, and mitigate risks and issues across projects and programs.
  • Establish quality standards and continuously apply lessons learned.
  • Promote best practices in project management and delivery.
• Business Development Support
  • Partner with sales and account leadership on new business opportunities.
  • Contribute to solution design, proposals, and program roadmaps for future engagements.

Qualifications

• Bachelor’s degree or equivalent professional experience required.
• 14+ years of progressive project/program management experience.
• Demonstrated success managing end‑to‑end project lifecycles, from business development to delivery.
• Extensive client management experience, including executive‑level relationship management and negotiations.
• Strong expertise in Agile methodologies.
• Proven ability to lead large, diverse teams in dynamic, globally distributed environments.
• Excellent communication, organizational, and leadership skills.

Equal Employment Opportunity

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.