Adobe Delivery Manager

EY; Chennai District, Bengaluru; On-site; INR 3,000,000 - 6,000,000; Full time

Job summary

EY is seeking an Adobe Commerce Senior Manager to lead complex commerce delivery programs in Chennai. You will oversee end-to-end PM, solutioning, budgeting, and governance with senior stakeholders.

The role requires 12+ years of project management experience in Adobe Commerce, including upgrades, migrations, and enhancements. Strong communication and cross-functional leadership are essential.

Qualifications

• 12+ years project management experience, preferably in commerce, end-to-end delivery of Adobe Commerce implementations.
• Experience leading complex consulting programs/projects with end-to-end PM, solutioning, and delivery management.
• Strong governance over scope, schedule, and resourcing; experience with contract change processes.

Responsibilities

• Lead complex consulting programs with end-to-end PM, execution, estimation, solutioning and delivery management.
• Manage time tracking, resource allocation, health reporting and budget.
• Forecast revenue, budget vs actual, and timelines for projects.
• Ensure timecards are submitted by all resources.
• Governance over scope, schedule and resourcing.
• Own change process and funding conversations; coordinate with Client Partner.
• Manage scope with internal Adobe and client stakeholders.
• Monitor project health and report to executives and delivery owners.
• Define ecommerce platform roadmap aligned with business goals.
• Coordinate on-site and off-site activities; manage risks and issues.
• Communicate with stakeholders and escalate as necessary.
• Drive delivery with near/offshore teams.
• Schedule coordination and communications.
• Lead discussions on risk and issues across projects/programs.
• Capture customer requirements and integration points in SOW context.
• Develop project docs: plan, budgets, requirements, design, comms, kickoff.

Skills

Excellent communication

Negotiation

Time management

Active listening

Detail oriented

Self-starter

Matrixed environment

Waterfall PM

Agile PM

Project governance

Stakeholder management

Scope management

Resource management

Risk management

Cost accounting

Job description

Adobe Commerce Senior Manager

• Experience: Min1 2years of experience with Adobe consulting
• 12+ years project management experience preferably in the commerce space with end-to-end delivery of Adobe Commerce implementations, upgrades, migration and enhancements.

Responsibilities:

• Responsible for leading complex consulting programs/projects with end-to-end project management, project execution and estimation, solutioning, and implementation delivery management
• Manages time tracking, resource allocation and health reporting and budget
• Conduct project forecasting for revenue, budget vs actual, timeline, etc.
• Ensure timecards are submitted by all resources
• Manages governance related to scope, schedule, and resourcing
• Owns project change process (contract negotiation responsibilities stay with the Client Partner) & manages change request conversation to ensure appropriate funding is available to deliver the project
• Manages Scope with Internal Adobe and Client stakeholders
• Manages project health (via agreed upon dashboards) and communicate to Internal Adobe and Customer executive along with Adobe Client Partner / Delivery Owner
• Define the eCommerce platform roadmap aligned with business goals.
• Proactively manages scope, resourcing, timeline, external customer dependencies and deliverables, client acceptance, and provides day-to-day coordination
• Manages communication with both internal and external stakeholders to the project and larger program teams (to track budget, progress, and burn rate) and follows escalation framework as necessary
• Drives project delivery with off/near-shore teams
• Scheduling of both onsite and offsite coordination and communication
• Leads discussions related to managing risk and issues throughout the project or program
• Understands and communicates customer requirements and integration points in the context of the statement of work
• Develops and manages project documentation, including project plan, budget/work plan, functional requirements, functional design, communications plan, kick off agenda, etc.

Knowledge and Skill:

• Excellent written and verbal communication skills.
• Excellent negotiation, time-management and active listening skills.
• Detail-oriented, able to multi-task and prioritize activities.
• Self-starter with strong initiative.
• Ability to thrive in a highly matrixed environment while managing multiple priorities simultaneously.
• Advanced knowledge of waterfall and Agile PM methodology.
• Project Governance
• Stakeholder management
• Scope Management

Secondary Skills:

• Resource management, Risk management, Cost Accounting