Senior Process Manager

HCL Technologies Limited; Chennai District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

HCL Technologies Limited seeks a finance and compliance professional to lead end-to-end financial crime backend operations and QA management. You will oversee risk controls, regulatory adherence, and team performance while driving process excellence across related processes.

The role emphasizes data analytics, root cause analysis, and effective stakeholder collaboration; you will mentor teams and ensure accurate, timely delivery of controls and reports.

Qualifications

• Bachelor's or master's degree in finance, accounting, or a related field.
• Certifications such as CAMS, CAME, or CAMI preferred.
• Strong understanding of financial regulations and compliance requirements.
• Excellent analytical and problem-solving skills.
• Proficiency with analytical tools and software.
• Strong attention to detail and accuracy.
• Excellent written and verbal communication skills.
• Strong organizational, people and time management skills.

Responsibilities

• Manage Performance and SLAs to ensure client satisfaction.
• Plan and coordinate staffing for processes per policies.
• Manage client relationships to grow revenue.
• Manage budget and schedule for assigned projects.
• Coordinate interrelated tasks to support proposed solutions.

Skills

Analytical skills

Communication skills

People management

Time management

Attention to detail

Education

Bachelor's/Master's degree in finance, accounting, or related field

Tools

CAMS

CAME

CAMI

Job description

Assume comprehensive ownership of the account, ensuring process adherence, compliance, team performance, attendance, and a relentless pursuit of excellence.

Key Responsibilities

1. Manage Performance And Service Level Agreements (Slas) To Ensure High Customer Satisfaction From Both Internal And External Clients.
2. Plan And Coordinate Staffing Activities For Respective Processes In Accordance With Documented Policies And Procedures.
3. Effectively Manage Client Relationships To Maintain And Grow Existing Business, Ensuring Revenue Generation.
4. Manage The Budget And Schedule For Assigned Projects.
5. Coordinate Interrelated Operational Tasks Required To Support Proposed Solutions.

Skill Requirements

• Bachelor's/Masterdegree in finance, accounting, ora relatedfield.
• Professionalcertificationsuch as CAMS orCAMEor CAMIispreferred.
• Strong understanding of financial regulations and compliance requirements.
• Excellent analytical and problem-solving skills.
• Proficiencyin using analytical tools and software.
• Strong attention to detail and accuracy.
• Excellent written and verbal communication skills.

Strong organizationalpeopleandtime management skills

Other Requirements

End-to-endFinancial Crime backend operationsandQuality Assurancemanagement.

Should have people management experience to manage QA team Strong data analytics skill using excel, Power BI etc.

Should have an understanding about root cause analysis and the calibration methods Understanding of anti-money laundering related requirements including EU/UK and international regulations Hands on experience in KYC, Transaction Monitoring, PEP review, ODD reviews. In depth knowledge and understanding of regulatory regimes such as AMLD/OFAC/FATF Ensure that fin crime operations efforts adhere to all

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.