Senior Operations Manager

Credense Medical Billing Pvt Ltd; Hyderabad; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

Credense Medical Billing Services Pvt. Ltd. is seeking a Senior Operations Manager to lead approximately 80+ employees across day and night shifts in India.

The role requires strong leadership, deep knowledge of medical billing, and experience managing large teams and complex SARs. Reporting to the CEO in the USA, the incumbent will drive performance and client deliverables with a hands-on approach. Ideal candidates will have 12+ years total experience, 3–5 years in operations management, and a

Qualifications

• Minimum 12 years of total professional experience.
• 3–5 years of relevant operations-management experience.
• Experience managing at least 75 employees.
• Strong medical billing or US healthcare RCM knowledge.
• Experience leading managers, team leads, SMEs, and multiple shifts.
• Excellent leadership, analytical, problem-solving, and communication skills.

Responsibilities

• Manage day-to-day India operations
• Oversee day- and night-shift performance
• Improve productivity, quality, collections, and turnaround time
• Hold managers, leads, SMEs, and employees accountable
• Manage client deliverables and escalations
• Implement SOPs, dashboards, audits, and corrective action plans
• Provide accurate performance reports to the CEO
• Reduce the need for CEO involvement in routine operations

Skills

Operations management

Leadership

People management

Communication skills

US healthcare RCM

Job description

Were Hiring: Senior Operations Manager India Operations

Credense Medical Billing Services Pvt. Ltd. is looking for an experienced and results-

drivenSenior Operations Managerto lead approximately 80+ employees across our day- and

night-shift medical billing operations.

Location:India

Employment:Full-Time

Reporting To:CEO USA

Experience required:

Minimum 12 years of total professional experience

3–5 years of relevant operations-management experience

Experience managing at least 75 employees

Strong medical billing or US healthcare RCM knowledge

Experience leading managers, team leads, SMEs, and multiple shifts

Excellent leadership, analytical, problem-solving, and communication skills

Key responsibilities:

• Manage day-to-day India operations
• Oversee day- and night-shift performance
• Improve productivity, quality, collections, and turnaround time
• Hold managers, leads, SMEs, and employees accountable
• Manage client deliverables and escalations
• Implement SOPs, dashboards, audits, and corrective action plans
• Provide accurate performance reports to the CEO
• Reduce the need for CEO involvement in routine operations

We need a hands-on leader who takes ownership, communicates honestly,