Director - US Healthcare Operation

Access Healthcare; Chennai District; On-site; INR 4,500,000 - 9,000,000; Full time

Job summary

Access Healthcare in Ambattur, Chennai seeks a Director with 20+ years in operations, preferably in US Healthcare, to lead all facets of Healthcare RCM operations. You will focus on client satisfaction, drive process improvements, and participate in expansion and business development initiatives.

The role requires strong people leadership, strategic planning, budgeting, and the ability to manage risks and deliver high-quality service.

Qualifications

• 20+ years of experience in Operations, preferably US Healthcare industry
• Familiarity with Revenue Cycle Management (Provider) operations
• Experience in managing large teams of professionals
• Excellent communication and interpersonal skills
• Excellent delegation and people management skills

Responsibilities

• Lead all facets of the Healthcare RCM operations business
• Plan workload for service management and projects
• Manage communication, escalation, risks, and issues
• Drive continuous service improvements
• Maintain and improve pyramid structure
• Drive sustained margin growth on year-on-year basis
• Create servicing and retention strategies for customers
• Contribute to short and long-term organizational planning and strategy as a management team
• Participate in business development activities
• Support in establishing policies across levels of operations to promote company culture and vision

Skills

People management

Communication skills

Client relationship management

Strategic planning

Operational excellence

Budgeting & forecasting

Education

Any Graduate

Job description

Designation: Director
Experience: 20+ years
Location: Ambattur, Chennai
Graduation: Any Graduate

Job Description

• Lead all facets of the Healthcare RCM operations business
• Work towards smoothing of the operations process with a greater focus on client satisfaction and client relationship building
• Participate in expansion activities
• Plan workload for service management and projects
• Manage communication, escalation, risks, and issues
• Drive continuous service improvements
• Maintain and improve pyramid structure
• Balance customer satisfaction/demands to maintain customer satisfaction with the level of support the customer has contracted
• Define and monitor OLAs in accordance with the client SLAs and ensure client satisfaction is met or exceeded
• Review monthly reports, progress and performance of projects and design game plans to enhance the same
• Cost/ Budgeting/ Forecasting/ P&L management
• Transition Management
• Responsible to maintain high quality standards
• Responsible to drive initiatives in the management and organizational level that contribute to long-term operational excellence
• Drive sustained margin growth on year -on-year basis
• Create appropriate servicing and retention strategies for customers
• Responsible for building consensus and commitment for achieving the organizations vision
• Contribute to short and long-term organizational planning and strategy as a member of the management team
• Participate in business development activity
• Support in establishing policies across various levels of operations to promote the company culture and vision

JOB REQUIREMENTS

• At least 20+ years of experience in Operations, preferably US Healthcare industry
• Familiarity with Revenue Cycle Management (Provider) operations
• Experience in managing large teams of professionals
• Excellent communication skills and interpersonal skills
• Excellent delegation skills, negotiation skills and strong people management skills