Senior Operations Manager

NexGenTek, Inc.; Gurgaon; On-site; INR 3,500,000 - 5,500,000; Full time

Benefits offered by this job

Health insurance

Leadership role in a growing global IT

Performance-based bonus

Job summary

NexGenTek India, based in Gurgaon, seeks a Senior Operations Manager to lead day-to-day operations and drive scalable processes. This hybrid role requires regular office presence and strategic oversight across Recruitment, HR, Finance, Administration, and Compliance.

You will partner with senior leadership to improve efficiency, manage cross-functional teams, and support growth in India and globally, while ensuring adherence to Indian labor laws and corporate policies.

Qualifications

• Bachelor's degree in Business Administration, Operations, Management, HR, or related field.
• MBA preferred.
• 10+ years of operations leadership experience.
• At least 5 years managing cross functional teams.
• Experience in IT staffing, IT consulting, technology services, or managed services.
• Strong understanding of Indian labor laws and statutory compliance.

Responsibilities

• Lead day to day operations of NexGenTek India.
• Develop and implement operational strategies aligned with business goals.
• Build and improve standard operating procedures.
• Drive operational excellence across all business functions.
• Identify opportunities to improve efficiency and reduce costs.
• Lead and mentor Recruitment, HR, Administration, Finance Coordination, and Operations teams.
• Establish clear goals, KPIs, and accountability.
• Foster a high performance and collaborative work culture.
• Support hiring, training, coaching, and performance management.

Skills

Strategic planning

Recruitment operations

HR management

Budget management

Compliance and governance

Project management

Process improvement

Analytical skills

Stakeholder management

Education

Bachelor's degree in Business Administration

MBA

Tools

Zoho Recruit

Microsoft 365

AI powered business tools

Job description

NexGenTek is a global technology consulting and workforce solutions company with operations across the United States, India, the UAE, and Mexico. We specialize in IT consulting, digital transformation, AI, cloud, cybersecurity, ERP, data analytics, and staffing solutions for Fortune 500 and enterprise clients.

We are looking for an experienced and results driven Senior Operations Manager to lead our India operations from our Gurgaon office.

Position Summary

The Senior Operations Manager will oversee the day to day operations of NexGenTek India and ensure seamless coordination across Recruitment, Human Resources, Finance, Administration, Compliance, Client Operations, and Business Support.

This leadership role requires a proactive individual who can improve operational efficiency, build scalable processes, manage cross functional teams, and support the company's continued growth in India and globally.

This is a hybrid role , requiring regular presence in our Gurgaon office while allowing flexibility to work remotely based on business needs.

Department: Operations

Reports To: President / CEO

Employment Type: Full Time

Key Responsibilities

Business Operations

• Lead the day to day operations of NexGenTek India.
• Develop and implement operational strategies aligned with business goals.
• Build and improve standard operating procedures.
• Drive operational excellence across all business functions.
• Identify opportunities to improve efficiency and reduce costs.
• Lead and mentor Recruitment, HR, Administration, Finance Coordination, and Operations teams.
• Establish clear goals, KPIs, and accountability.
• Foster a high performance and collaborative work culture.
• Support hiring, training, coaching, and performance management.

Recruitment Operations

• Oversee recruitment delivery and client fulfillment.
• Monitor recruiter productivity and hiring metrics.
• Ensure service level agreements are consistently achieved.
• Improve recruitment processes and reporting.

Human Resources

• Oversee onboarding, employee engagement, performance management, and policy implementation.
• Ensure compliance with labor laws and company policies.
• Partner with leadership on workforce planning and employee development.

Finance & Administration

• Coordinate payroll, invoicing, vendor payments, procurement, travel, and office administration.
• Monitor budgets and operational expenses.
• Support monthly financial reporting and audit preparation.

Compliance & Governance

• Ensure compliance with labor laws, statutory regulations, and corporate policies.
• Coordinate PF, ESI, Professional Tax, TDS, GST, and other statutory requirements.
• Maintain audit readiness and documentation.

Client Operations

• Support client onboarding and ongoing service delivery.
• Resolve operational issues and escalations.
• Maintain high levels of client satisfaction.

Process Improvement

• Identify automation opportunities using AI and business systems.
• Implement operational best practices.
• Standardize workflows across departments.

Reporting

Prepare executive reports on:

• Recruitment performance
• Operational KPIs
• Employee productivity
• Compliance status
• Budget performance
• Business risks
• Client satisfaction
• Action plans

Qualifications

• Bachelor's degree in Business Administration, Operations, Management, HR, or related field.
• MBA preferred.
• 10+ years of operations leadership experience.
• At least 5 years managing cross functional teams.
• Experience in IT staffing, IT consulting, technology services, or managed services.
• Strong understanding of Indian labor laws and statutory compliance.

Required Skills

• Strategic planning
• Recruitment operations
• HR management
• Budget management
• Compliance and governance
• Project management
• Process improvement
• Strong analytical skills
• Excellent communication and stakeholder management

Preferred Experience

Experience with:

• Zoho Recruit
• Microsoft 365
• AI powered business tools
• IT staffing and consulting operations

Key Performance Indicators (KPIs)

• Recruitment delivery and SLA compliance
• Employee engagement and retention
• Operational efficiency
• Budget adherence
• Client satisfaction
• Compliance and audit readiness
• Business reporting accuracy
• Team productivity

Work Schedule

• Work Model:Hybrid
• Five day work week
• Flexibility to work from home based on business requirements
• Occasional travel within India and internationally, as required

What We Offer

• Performance based bonus
• Health insurance
• Leadership role in a growing global technology company
• Opportunity to work directly with executive leadership and contribute to strategic business growth