Senior Operations Analyst

TELUS Digital; Dadri; Presencial; INR 600.000 - 1.200.000; Jornada completa

Descripción de la vacante

TELUS Digital is seeking a Senior Analyst - Operations to oversee process documentation, policy compliance, and process improvements. The role emphasizes accurate reporting and dashboard generation, with a need for French language proficiency.

Ideal candidates will have 1-2 years of relevant experience, knowledge in Defined Benefits or Health, and strong analytical, communication, and multitasking abilities, along with MS Office proficiency.

Formación

• 1-2 years of relevant work experience.
• Knowledge of Defined Benefits or Health domain.
• Written and verbal proficiency in Basic French (B1/B2).
• Good analytical and communication skills.
• Proficient with MS Office applications (Excel/Word).
• Strong problem solving and detail orientation.
• Ability to multitask across multiple processes.
• Experience in reporting and dashboard generation.

Responsabilidades

• Update SOPs and other process documents.
• Ensuring compliance of all internal policies.
• Process improvement.
• Providing timely updates to Assistant Manager and onshore counterparts.

Conocimientos

1-2 years experience

French proficiency

Analytical skills

Communication skills

Multitasking

Attention to detail

Herramientas

MS Excel

MS Word

Descripción del empleo

• Update SOPs and other process documents.
• Ensuring compliance of all internal policies.
• Process improvement.
• Providing timely updates to Assistant Manager and onshore counterparts.
• Succeeding as a Senior Analyst - Operations, will require the following core qualifications and

skills

• 1 - 2 years of relevant work experience.
• Knowledge of Defined Benefits or Health domain.
• Written and verbal proficiency in Basic French is a must.B1 or B2 certification in French.
• Good analytical and communication skills.
• Good command on MS Office applications (MS-Excel, MS-Word).
• Problem solving skills and attention to detail.
• Ability to multitask.
• Should be able to work on reporting and generating dashboards.