Application Support French Language

Sopra Steria; Dadri; On-site; INR 600,000 - 900,000; Full time

Job summary

Sopra Steria is seeking an L1 Support analyst in India to log, analyze, and resolve supply chain tickets. The role requires fluent French for daily communication with stakeholders, basic SQL skills, and familiarity with Jira.

You will perform initial root-cause analyses, use runbooks for resolution, and contribute to SOPs and knowledge bases. The ideal candidate has 4–8 years of IT/CS exposure, a retail and supply chain background, and strong analytical mindset to troubleshoot data anomalies and

Qualifications

• Educational background or initial exposure in IT/CS or related field.
• Fluent French required for daily stakeholder communication and runbook analysis.
• Basic SQL ability to run simple database queries for data investigation.
• Familiarity with IT support concepts and ticketing tools like Jira.

Responsibilities

• Log, categorize, prioritize, analyze, and track L1 support tickets and operational alerts through resolution.
• Perform initial root-cause analysis of supply chain application incidents and data inconsistencies.
• Resolve incidents using runbooks and escalate complex issues with clear diagnostics.
• Contribute to SOPs and knowledge base maintenance.

Skills

French (Fluent)

SQL basics

Jira

Analytical skills

Retail & SCM exposure

Education

IT/CS background

Tools

Jira

Job description

Sopra Steria, a major Tech player in Europe with 51,000 employees in nearly 30 countries, is recognised for its consulting, digital services and solutions. It helps its clients drive their digital transformation and obtain tangible and sustainable benefits. The Group provides end-to-end solutions to make large companies and organisations more competitive by combining in-depth knowledge of a wide range of business sectors and innovative technologies with a collaborative approach. Sopra Steria places people at the heart of everything it does and is committed to putting digital to work for its clients in order to build a positive future for all. In 2025, the Group generated revenues of €5.6 billion.
The world is how we shape it.

Job Description

Total Experience Expected: 04-08 years

Mandatory Requirements:

• Educational background or initial exposure in IT, Computer Science, or related
• Language Skills:
• French: Fluent (Read/Speak/Write) – Essential for daily communication with stakeholders and analyzing technical runbooks.
• High learning agility, autonomous learning and continuous skill development
• Strong curiosity and a methodical troubleshooting mindset.
• Good functional knowledge and business acumen
• Basic SQL Knowledge: Ability to run simple database queries to investigate data anomalies during ticket analysis.
• Retail & Supply Chain Exposure: Prior exposure to Retail, Supply Chain functional processes
• Technical Environment Familiarity: Basic familiarity with IT support concepts and ticketing tools (e.g., Jira), analytical skills.

Key Responsibilities:

Log, categorize, prioritize, analyze, and track L1 support tickets and operational alerts through resolution.

Perform initial root-cause analysis of supply chain application incidents, data inconsistencies, and business error codes using logs and existing workflows.

Resolve incidents using available runbooks and elevate complex or undocumented issues to L2/L3 with clear diagnostic findings.

Contribute to the development and maintenance of SOPs and the knowledge base.

Additional Information

At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.

All of our positions are open to people with disabilities.