Senior Officer, Branch Operations & Service Head, Consumer Banking Group

DBS Bank Ltd; Udupi district; On-site; INR 550,000 - 800,000; Full time

Job summary

DBS Bank Ltd in India seeks an experienced Branch Operations professional to manage all branch operations with accuracy and zero errors. The role requires coordinating with centralized operations to ensure high-quality service and strong customer satisfaction.

You will lead the operations team, participate in process improvements, identify productivity and cost-reduction opportunities, and ensure timely submission of regulatory reports, using your banking operations knowledge.

Qualifications

• 4–6 years’ experience in General Branch Banking Operations, with at least 2 years in a supervisory or managerial capacity.
• Graduation in any discipline; MBA/Banking/Finance/Law adds advantage.
• Knowledge of all aspects of branch banking and operations; regulatory/compliance understanding.
• Strong interpersonal and communication skills to build and enhance customer relations and coordination with RMs & Centralized operations.
• Leadership and management skills.
• Sound knowledge of computer systems and ability to work with software packages for banking products and services.
• Analytical skills.

Responsibilities

• Manage & control all operational functions of the branch with zero errors.
• Coordinate with centralized operations teams to maintain high quality service and customer satisfaction.
• Ensure timely receipt and submission of regulatory and other reports by the Branch.
• Participate in process improvement exercises within branch/cluster.
• Identify areas for productivity enhancement and cost reduction initiatives.
• Initiate team meetings internally within Ops and with business teams of the branch and circulate minutes to stakeholders.
• Any other job duty and responsibility assigned by branch Head.

Skills

Interpersonal communication

Leadership & management

Regulatory/compliance knowledge

Analytical skills

Computer systems familiarity

Team coordination

Education

Graduation degree

MBA / Banking / Finance / Law (advantage)

Job description

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just for you.

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just for you.

Responsibilities

• Manage & control all operational functions of the branch with zero errors.
• Ensure adequate coordination with centralized operations teams to maintain high quality service and internal and external customer satisfaction.
• Ensure timely receipt and submission of regulatory and other reports by the Branch.
• Participate in process improvement exercises within branch/cluster.
• Identify areas where productivity enhancement and cost reduction initiatives can be introduced.
• Initiate team meetings internally within Ops as well as with business teams of the branch and circulate minutes to all stake holders at regular intervals.
• Any other job duty and responsibility assigned to you by branch Head from time to time or on adhoc basis.

Requirements

• Minimum 4 to 6 years’ experience in General Branch Banking Operations out which at least 2 years in a supervisory or managerial capacity.
• The incumbent should hold a degree of graduation in any discipline. Additional qualifications in Banking/ Finance / Law or MBA would be an added advantage.
• Knowledge of all aspects of branch banking and Operations. Good understanding and working experience of regulatory and compliance aspects relating to this.
• Good interpersonal and communication skills to build & enhance customer relation and co-ordination with RMs & Centralized operations.
• Leadership & management skills.
• Sound knowledge of computer systems, ability to understand and work on different software packages for delivery of various banking products and services.
• Analytical skills.

Location:

Udupi

Job:

Operations

Schedule:

Regular

Employee Status:

Full time