Senior Officer, Branch Operations & Service Head, Consumer Banking Group

DBS Bank Ltd; Udupi; On-site; INR 400,000 - 650,000; Full time

Job summary

DBS Bank Ltd in India seeks an experienced Operations professional to manage branch functions in Udupi. The role focuses on accurate processing, regulatory compliance, and delivering high-quality customer service across all transactions.

You will lead a small team, coordinate with centralized operations, drive process improvements, and ensure timely reporting. Graduation in any discipline is required, with 4–6 years in branch banking operations and 2+ years in supervision.

Qualifications

• Graduation in any discipline; MBA or banking/finance is an advantage.
• 4–6 years in general branch banking operations with 2+ years in supervision.
• Strong regulatory and compliance knowledge in banking.

Responsibilities

• Manage and control all branch operations with accuracy.
• Coordinate with centralized operations to ensure quality service.
• Submit regulatory and other reports timely from the branch.
• Participate in process improvement within the branch/cluster.
• Identify productivity and cost-reduction opportunities.
• Lead team meetings with Ops and business teams; circulate minutes.

Skills

Leadership

Communication

Customer relations

Analytical skills

Team coordination

Education

Graduation

Tools

Banking software

Job description

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just for you.

Responsibilities

• Manage & control all operational functions of the branch with zero errors.
• Ensure adequate coordination with centralized operations teams to maintain high quality service and internal and external customer satisfaction.
• Ensure timely receipt and submission of regulatory and other reports by the Branch.
• Participate in process improvement exercises within branch/cluster.
• Identify areas where productivity enhancement and cost reduction initiatives can be introduced.
• Initiate team meetings internally within Ops as well as with business teams of the branch and circulate minutes to all stake holders at regular intervals.
• Any other job duty and responsibility assigned to you by branch Head from time to time or on adhoc basis.

Requirements

• Minimum 4 to 6 years’ experience in General Branch Banking Operations out which at least 2 years in a supervisory or managerial capacity.
• The incumbent should hold a degree of graduation in any discipline. Additional qualifications in Banking/ Finance / Law or MBA would be an added advantage.
• Knowledge of all aspects of branch banking and Operations. Good understanding and working experience of regulatory and compliance aspects relating to this.
• Good interpersonal and communication skills to build & enhance customer relation and co-ordination with RMs & Centralized operations.
• Leadership & management skills.
• Sound knowledge of computer systems, ability to understand and work on different software packages for delivery of various banking products and services.
• Analytical skills.

Location

Udupi

Job

Operations

Schedule

Regular

Employee Status

Full time