Senior Microsoft 365 Operations Specialist

KSB Company; Maharashtra; On-site; INR 600,000 - 1,000,000; Full time

Job summary

KSB Company is seeking a Technical Delivery professional to provide M365 second level support, handle incidents, analyze authentication issues, and perform guided troubleshooting across Teams, SharePoint, OneDrive, and Outlook in a global IT environment.

You will engage in Security Defender triage, power platform basics, Exchange Online operations, identity management, app registrations, and monitoring audits.

Responsibilities

• Handle incident and service request workflows with focus on M365 services.

Skills

Incident handling

Troubleshooting

Documentation

Tools

Teams

SharePoint

OneDrive

Outlook

Entra ID

App Registrations

Power Platform

Exchange Online

Copilot

Audit & Monitoring tools

Job description

Technical Delivery

M365 Second Level Support

• Incident and service request handling
• Analysis of user issues (authentication, access, permissions)
• Troubleshooting in Teams, SharePoint, OneDrive, Outlook
• Documentation and structured escalation
• Execution of standard changes based on approved runbooks

Security / Defender - Triage & Basic Response

• Participate in global support reviews
• Work within agile delivery models (Kanban / Scrum)
• Review and triage of alerts and incidents
• Prioritization and classification
• Incident documentation and assignment
• Analysis of risky sign-ins
• Execution of predefined immediate actions (e.g. password reset, MFA reset, session revoke)

SharePoint / Teams Support

SharePoint

• Permission analysis
• Structure validation
• Management of SharePoint groups
• Support for minor configuration adjustments

Teams

• Management of team memberships and channels
• Permission analysis
• Review of apps and policies (read-only)
• Teams Rooms health checks
• Device assignment verification
• Teams Phone Component Monitoring

Teams Telephony (Operational Support)

• Assignment of phone numbers
• Troubleshooting call-related issues
• Voicemail and call forwarding adjustments
• Delegation and call group configuration
• Analysis of CQD and call logs
• Verification of Operator Connect and Direct Routing status

Identity / Entra ID

• User management
• Group management (non-privileged groups)
• Password and MFA reset
• Sign-in log analysis
• Session revoke actions
• Read-only Conditional Access impact analysis

Enterprise Apps / App Registrations

• Creation of app registrations
• Management of application owners
• Creation and renewal of secrets
• Certificate management (upload/renewal)
• Maintenance of redirect URIs
• Troubleshooting authentication issues
• Sign-in log analysis

Power Platform

• Troubleshooting of apps and flows
• Log analysis
• Review of sandbox environments

Exchange Online

• Message trace and mail flow analysis
• NDR analysisQuarantine review (read-only)
• Shared mailbox management
• Distribution group management
• Alias and SMTP address maintenance
• Mailbox permission management
• Mobile device removal
• Forwarding and out-of-office analysis

Copilot (Support & Analysis)

• Troubleshooting Copilot-related issues
• License status verification (read-only)
• Access issue analysis
• Review of agent logs
• Client-side troubleshooting
• Usage metrics review

Labels (Sensitivity & Retention)

• Analysis of labeling issues
• Troubleshooting encryption-related problems
• Retention behavior analysis
• Client-side label error investigation

Audit & Monitoring

• Unified Audit Log analysis
• Service activity log review (M365 services)
• Teams call log analysis
• Use of logs for incident investigation
• Documentation and escalation

Collaboration Services

M365 Groups

• Member and owner management
• Group structure analysis
• Teams M365 Group relationship checks

Planner / Loop / Search

• Permission issue analysis
• Sync issue troubleshooting
• Search and indexing issue analysis