Messaging Services Advisor - SharePoint online, OneDrive for Business and MS-Teams

NTT DATA North America; Dadri; On-site; INR 800,000 - 1,200,000; Full time

Job summary

NTT DATA North America is hiring a Messaging Services Advisor in Dadri, Uttar Pradesh. This role involves overseeing SharePoint Online, OneDrive for Business, and Microsoft Teams, providing technical support, and mentoring junior staff. Candidates should have in-depth knowledge of SharePoint Online and a strong customer service orientation. This position offers the chance to work in a global environment focused on security, compliance, and service delivery enhancements.

Qualifications

• Exceptional customer service and problem-solving skills.
• Ability to work independently and collaborate effectively.
• Strong documentation and organizational skills.
• Experience with ITSM tools for managing requests and incidents.

Responsibilities

• Manage SharePoint Online infrastructure and provide advanced technical support.
• Implement security hardening and compliance measures.
• Mentor junior IT staff and develop automated solutions.

Skills

Customer service

Problem-solving

Communication

Teamwork

Organizational skills

Tools

SharePoint Online

Microsoft Teams

Azure AD

ITSM tools

Job description

Job Description

Messaging Services Advisor– responsible for managing SharePoint Online, OneDrive for Business, and Microsoft Teams infrastructure, providing advanced technical support, mentoring, and ensuring secure, compliant, and high-performance Microsoft 365 environment.

Responsibilities

• Provide steady‑state support to messaging infrastructure, handling on‑call duties, escalations, critical issues, upgrades, and maintenance.
• Perform root‑cause analysis and implement corrective measures for failed components.
• Manage SharePoint Online sites, collections, permissions, content types, libraries, workflows, hub sites, and retention policies.
• Configure and monitor collaboration components, search engine, and content management.
• Use monitoring tools (Microsoft 365 Security & Compliance Center, SharePoint Admin Center) to track usage, performance, and compliance metrics; generate and present regular reports.
• Implement security hardening, patch/update management, and compliance with data protection regulations.
• Integrate hybrid Microsoft 365 environments with on‑premises systems, Azure AD, and Azure AD Connect.
• Assist in troubleshooting complex integration issues and lead major projects as needed.
• Mentor junior team members and provide training to junior IT staff.
• Participate in continuous improvement initiatives, develop automated solutions, and identify opportunities for M365 service delivery enhancements.

Qualifications

• Exceptional customer service, problem‑solving, and communication skills.
• Ability to work independently with minimal oversight and collaborate with a global engineering team.
• Strong team player who can work individually and as part of a team.
• Excellent organizational and documentation skills.
• Experience with ITSM tools/platform for Request, Incident, Change, and Problem Management.

Technical Skillset

• In‑depth knowledge of SharePoint Online architecture, site collection administration, and Microsoft 365 ecosystem.
• Health checks, reporting, monitoring, capacity management, and proactive configuration management.
• SharePoint Online governance: permissions models, hub sites, managed metadata, search optimization, and retention policies.
• Security hardening, patch update management, and compliance support.
• Collaboration and content management configuration.
• Experience with M365 services including Exchange Online, SharePoint Online, OneDrive, and Teams.
• Hybrid M365 environment integration and Azure AD/Hybrid identity management.
• Documentation of environment changes, troubleshooting procedures, and performance reporting.

EEO Statement

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For Pay Transparency information, see: https://us.nttdata.com/en/... The contact information is for accommodation requests only and cannot be used to inquire about the status of applications.