Senior Manager Transition

Infosys Limited; Pune District; On-site; INR 2,500,000 - 3,600,000; Full time

Job summary

Infosys BPM Limited in Pune seeks a Senior Manager Transition to lead end-to-end transition initiatives, ensuring on-time delivery and budget adherence while maintaining high CSAT. You will develop the transition solution during RFPs and coordinate cross-functional teams to align with contractual obligations.

The role requires managing virtual teams, governance meetings, and clear communication with stakeholders to drive successful delivery and continuous process improvement.

Qualifications

• Graduate with exposure to large-scale transition management.
• Experience leading complex transition projects in BPO/ITES.
• Strong ability to coordinate across cross-functional teams and stakeholders.

Responsibilities

• Lead end-to-end transition projects on schedule and within budget.
• Develop transition solutions and knowledge base during RFP/solution cycles.
• Coordinate virtual teams and ensure timely, accurate reporting to stakeholders.
• Conduct governance meetings, manage risks and drive process improvements.

Skills

Transition management

Budget control

Stakeholder management

Project governance

Education

Graduate

Job description

PUNE , Infosys BPM Limited Senior Manager Transition

Job ID/Reference Code PROGEN-EXTERNAL-252644

Work Experience 8 - 15 Years

Job Title Senior Manager Transition

Educational Requirements Graduate

Service Line BPO Service Line

Responsibilities Purpose/Essence of the role: Lead and manage transition projects on schedule within budgets, with high CSAT in line with contractual obligations. Create knowledge base, execute timeline, resource allocation & budget, coordinate implementation and ensures compliance. Develop an understanding of the E2E Solution and value being proposed as part of the overall Solution. Draft the transition solution during the RFP and solution cycle in coordination with all the cross functional teams as per need. Responsible for E2E service Transition, handling virtual teams and influencing stakeholders to meet Programme/project objectives. Control an engagement transition budget allocated, ensuring all activities defined in the project plan are done within the approved limits. Align customer to follow well defined transition methodology, customizzare approach in line with customer environment. Produce relevant reports accurately, at agreed frequency & in a timely manner to provide status update on Transition to all stakeholders. Monitor the project/program ensuring all risks are captured & mitigations actions put in place and issues are resolved if timely manner. Develop & maintain communication at all levels across the project organization to facilitate smooth & effective change management leading to effective delivery of project. Conduct periodic project governance meetings amongst stakeholders to review plan Vs progress. Focus on continuous process improvement by identifying areas and participate in team and organization wide initiatives.