Senior Manager- ServiceNow Platform Technical Architect

Jambalaya Group; Gurugram District; Hybrid; INR 4,000,000 - 7,500,000; Full time

Job summary

Ameriprise India LLP is seeking an experienced Senior Enterprise Architect to lead the enterprise architecture, technology strategy, and governance across the ServiceNow EA ecosystem. The role collaborates with risk, security, audit and business stakeholders to strengthen regulatory compliance and drive architecture standards.

The position requires 15+ years in EA, 7+ years with ServiceNow architecture, and strong experience in APM, CSDM, CMDB, ITSM/ITOM within the financial services or

Qualifications

• Extensive experience in Enterprise Architecture and technology strategy.
• Proven ability to govern large-scale EA programs and regulatory compliance.

Responsibilities

• Own the enterprise strategy, roadmap, governance, and adoption of the ServiceNow EA ecosystem.
• Lead implementation and maturity of ServiceNow EA Module, APM and Technology Portfolio Management.
• Drive adoption of CSDM, architecture data governance, and technology portfolio visibility.
• Establish and govern architecture standards and lifecycle processes.
• Lead integration strategy across ServiceNow, CMDB, ITSM, ITOM and other platforms.
• Partner with EA, Risk, Security, Compliance, Audit and Business stakeholders to strengthen governance and regulatory compliance.
• Drive technology risk controls and policy compliance within ServiceNow ecosystem.
• Enable traceability across business capabilities, applications, technologies, risks and controls.
• Define executive dashboards and roadmaps to support technology investment decisions.
• Provide architectural leadership across EA and ServiceNow teams.

Skills

Enterprise Architecture

Technology Strategy

IT Governance

Digital Transformation

ServiceNow EA

APM (Application Portfolio Management)

CSDM

CMDB

ITSM / ITOM

GRC/IRM

Architecture Governance

Education

Bachelor’s or Master’s degree in CS/IS/Engineering

Tools

Archer

Workiva

Regulatory Compliance

Job description

About Our Company

Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 20 years. We are part of Ameriprise Financial Inc., a US financial planning company headquartered in Minneapolis with a global presence and diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection.

Be part of an inclusive, collaborative culture that rewards you for your contributions, and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So, if you’re talented, driven and want to work for a strong, ethical company that cares, take the next step and create a career at Ameriprise India LLP.

Job Description

15+ years of experience in Enterprise Architecture, Technology Strategy, IT Governance, or Digital Transformation.
7+ years of experience working with ServiceNow architecture, governance, and platform capabilities.
Experience leading large-scale enterprise architecture, application portfolio management, governance, risk, and compliance initiatives in a complex enterprise environment.
Experience working with architecture repositories, CMDB, CSDM, application portfolio management, and enterprise governance frameworks.
Financial Services or highly regulated industry experience preferred.

Key Responsibilities

• Own the enterprise strategy, roadmap, governance, and adoption of the ServiceNow Enterprise Architecture ecosystem.
• Lead implementation and maturity of ServiceNow EA Module, Application Portfolio Management (APM), Technology Portfolio Management, and Architecture Lifecycle Management capabilities.
• Drive enterprise-wide CSDM adoption, architecture data governance, and technology portfolio visibility.
• Establish and govern architecture standards, technology lifecycle processes, application health assessments, and architecture review practices.
• Lead integration strategy and implementation across ServiceNow, Archer, Workiva, CMDB, ITSM, ITOM, and other enterprise governance platforms.
• Partner with Enterprise Architecture, Risk, Security, Compliance, Audit, and Business stakeholders to strengthen governance, risk management, and regulatory compliance.
• Drive technology risk, controls, control objectives, policy compliance, and governance frameworks within the ServiceNow ecosystem.
• Enable traceability across business capabilities, applications, technologies, risks, controls, and regulatory requirements.
• Define executive dashboards, analytics, capability heatmaps, and strategic roadmaps to support technology investment decisions.
• Provide architectural leadership and mentorship across Enterprise Architecture and ServiceNow platform teams.

Required Qualifications:

• Bachelor’s or master’s degree in computer science, Information Systems, Engineering, or related discipline.
• Deep expertise in:
  • ServiceNow Enterprise Architecture (EA)
  • Application Portfolio Management (APM)
  • Common Service Data Model (CSDM)
  • CMDB
  • ITSM / ITOM
  • Governance, Risk and Compliance (GRC/IRM)
  • Enterprise Architecture Governance
  • Technology Lifecycle Management
  • Architecture Repositories and Data Governance
• Strong experience with Archer, Workiva, Risk Management, Controls Management, and Regulatory Compliance.
• Strong stakeholder management and executive communication skills.

Preferred Qualifications:

• TOGAF
• ServiceNow Certified Technical Architect (CTA)

In-Office Collaboration
We are a client-centric, relationship-based business. Working together, in-person, is foundational to how we achieve results. By fostering a culture of face-to-face collaboration, idea sharing, productivity and personal connection, we deliver for our stakeholders - clients, advisors, employees and shareholders. Our employees work in the office at least three (3) days per week, with flexibility to work from home two (2) days per week. Some roles may require additional in-office time or different in-office expectations, and specific requirements will be discussed during the hiring process.

Full-Time/Part-Time

Full time

Timings

(2:00p-10:30p)

India Business Unit

AWMPO AWMP&S President’s Office

Job Family Group

Technology

Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, military status, veteran status, marital status, pregnancy, family status or any other basis prohibited by law.

We are committed to fostering an inclusive and accessible recruitment process for individuals with disabilities. If you require a reasonable accommodation to participate in the application or interview process, speak to your recruiter to discuss how we can support you.