Senior Manager- ServiceNow Platform Technical Architect

Ameriprise Financial Services, LLC; Dadri; On-site; INR 3,000,000 - 6,000,000; Full time

Benefits offered by this job

In-Office Collaboration

Job summary

Ameriprise India LLP is seeking an experienced Enterprise Architect to own the ServiceNow EA ecosystem, oversee Application Portfolio Management and technology lifecycle governance in a large regulated environment.

You will collaborate with Risk, Security, Compliance, Audit and Business stakeholders to drive governance, data standards and strategic roadmaps; in-office collaboration is required, with three days onsite each week.

Qualifications

• Bachelor's or master's degree in computer science, information systems, engineering, or a related discipline.
• Deep expertise in ServiceNow EA, APM, CSDM, CMDB, ITSM/ITOM, GRC/IRM, and EA governance.
• Experience leading enterprise architecture and portfolio governance in large, regulated environments.
• Experience with architecture repositories and data governance.

Responsibilities

• Own enterprise strategy, governance, and adoption of the ServiceNow EA ecosystem.
• Lead deployment and maturity of EA, APM, Technology Portfolio Management, and Architecture Lifecycle Management.
• Drive CSDM adoption, data governance, and technology portfolio visibility.
• Establish architecture standards and lifecycle processes; perform health assessments.
• Lead integration across ServiceNow, Archer, Workiva, CMDB, ITSM, ITOM and other platforms.
• Partner with risk, security, compliance, audit, and business stakeholders to strengthen governance and regulatory controls.
• Drive technology risk management, policy compliance, and controls within the ServiceNow ecosystem.
• Enable traceability across capabilities, applications, technologies, risks, and regulatory requirements.
• Define executive dashboards, analytics, and strategic roadmaps to inform tech investment.
• Provide architectural leadership across EA and ServiceNow teams.

Skills

Enterprise Architecture

ServiceNow EA

APM

CSDM

IT Governance

GRC/IRM

Technology Strategy

Stakeholder Management

Education

Bachelor's or Master's in CS/IS/Engineering

Tools

Archer

Workiva

Job description

About Our Company

Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 20 years. We are part of Ameriprise Financial Inc., a US financial planning company headquartered in Minneapolis with a global presence and diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection.

About Our Company

Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 20 years. We are part of Ameriprise Financial Inc., a US financial planning company headquartered in Minneapolis with a global presence and diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection.

Be part of an inclusive, collaborative culture that rewards you for your contributions, and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So, if you're talented, driven and want to work for a strong, ethical company that cares, take the next step and create a career at Ameriprise India LLP.

Job Description

• 15+ years of experience in Enterprise Architecture, Technology Strategy, IT Governance, or Digital Transformation.
• 7+ years of experience working with ServiceNow architecture, governance, and platform capabilities.
• Experience leading large-scale enterprise architecture, application portfolio management, governance, risk, and compliance initiatives in a complex enterprise environment.
• Experience working with architecture repositories, CMDB, CSDM, application portfolio management, and enterprise governance frameworks.

Financial Services Or Highly Regulated Industry Experience Preferred.

Key Responsibilities

• Own the enterprise strategy, roadmap, governance, and adoption of the ServiceNow Enterprise Architecture ecosystem.
• Lead implementation and maturity of ServiceNow EA Module, Application Portfolio Management (APM), Technology Portfolio Management, and Architecture Lifecycle Management capabilities.
• Drive enterprise-wide CSDM adoption, architecture data governance, and technology portfolio visibility.
• Establish and govern architecture standards, technology lifecycle processes, application health assessments, and architecture review practices.
• Lead integration strategy and implementation across ServiceNow, Archer, Workiva, CMDB, ITSM, ITOM, and other enterprise governance platforms.
• Partner with Enterprise Architecture, Risk, Security, Compliance, Audit, and Business stakeholders to strengthen governance, risk management, and regulatory compliance.
• Drive technology risk, controls, control objectives, policy compliance, and governance frameworks within the ServiceNow ecosystem.
• Enable traceability across business capabilities, applications, technologies, risks, controls, and regulatory requirements.
• Define executive dashboards, analytics, capability heatmaps, and strategic roadmaps to support technology investment decisions.
• Provide architectural leadership and mentorship across Enterprise Architecture and ServiceNow platform teams.

Required Qualifications

• Bachelor's or master's degree in computer science, Information Systems, Engineering, or related discipline.
• Deep expertise in:
  • ServiceNow Enterprise Architecture (EA)
  • Application Portfolio Management (APM)
  • Common Service Data Model (CSDM)
  • CMDB
  • ITSM / ITOM
  • Governance, Risk and Compliance (GRC/IRM)
  • Enterprise Architecture Governance
  • Technology Lifecycle Management
  • Architecture Repositories and Data Governance
• Strong experience with Archer, Workiva, Risk Management, Controls Management, and Regulatory Compliance.
• Strong stakeholder management and executive communication skills.

Preferred Qualifications

• TOGAF
• ServiceNow Certified Technical Architect (CTA)
• In-Office Collaboration

In-Office Collaboration

We are a client-centric, relationship-based business. Working together, in-person, is foundational to how we achieve results. By fostering a culture of face-to-face collaboration, idea sharing, productivity and personal connection, we deliver for our stakeholders - clients, advisors, employees and shareholders. Our employees work in the office at least three (3) days per week, with flexibility to work from home two (2) days per week. Some roles may require additional in-office time or different in-office expectations, and specific requirements will be discussed during the hiring process.

Full-Time/Part-Time

• Full time
• Timings (2:00p-10:30p)
• India Business Unit
• AWMPO AWMP&S President's Office
• Job Family Group
• Technology

Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, military status, veteran status, marital status, pregnancy, family status or any other basis prohibited by law.

We are committed to fostering an inclusive and accessible recruitment process for individuals with disabilities. If you require a reasonable accommodation to participate in the application or interview process, speak to your recruiter to discuss how we can support you.