Senior Manager - Process Excellence

MetLife; Dadri; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

MetLife Noida invites a Senior Manager to lead Process & Service Excellence initiatives within global Transformation. You will drive multiple workstreams, shape target operating models, and deliver impactful improvements across Operations and Corporate Functions.

The role requires 8–10 years' experience, including 2–4 years in insurance/consulting, and MBA from a reputed institute. Strong presentation, coaching, and stakeholder management skills are essential.

Qualifications

• Graduation from a tier 1-2 institute, preferably MBA.
• 8 - 10 years of total work experience with 2-4 years in insurance/consulting.
• Minimum 2 years of experience in innovation, strategy & operations, transformational roles.
• Experience leading junior consultants.
• Experience in digital transformation in insurance domain is a plus.

Responsibilities

• Own multiple workstreams of business process re-engineering projects and drive discussions with process owners and senior operations leaders.
• Conduct current state assessment and design target operating model.
• Identify pain-points and improvement opportunities and assess impact on the business.
• Design solutions, prioritize via cost-benefit analysis, and create business cases.
• Create final stakeholder deliverables using PowerPoint, Word, and Excel.
• Contribute to practice-building activities and knowledge sharing sessions.
• Coach junior team members.

Skills

Analytical thinking

Communication skills

Team collaboration

Presentation development

Leadership of junior consultants

People management

Adaptability to diverse cultures

Education

MBA

Tier 1-2 institute degree

Tools

MS Visio

MS Office

Job description

Senior Manager

Position Title: Senior Manager – Process & Service Excellence

Location: Noida

Position Summary

As part of global Process and Service Excellence team, execute business process re-engineering projects in Operations/ Corporate Functions domain. Create an impact for the business by enhancing customer centricity, improving efficiency and effectiveness, and optimizing cost within Operations

Job Responsibilities

As Part Of Global Transformation Team

• Own multiple workstreams of business process re-engineering projects - Independently drive discussions with process owners, problem solving meeting with senior operations leaders.
• Conduct current state assessment and design target operating model.
• Identify pain-points/ improvement opportunities in the processes and assess their impact on the business.
• Design solutions corresponding to the pain-points/ challenges and prioritize them as by conducting cost benefit analysis.
• Create business cases supporting the solutions designed for the challenges.
• Create final deliverables for the stakeholders using PowerPoint, Word, Excel

As part of GSS Transformation Practices

• Contribute to practice building activities – conduct knowledge sharing sessions.
• Coach junior members of the team

Education, Technical Skills & Other Critical Requirement

Education

Graduation from a tier 1-2 institute, preferably MBA

Experience

(In Years)

• 8 - 10 years of total work experience with at least 2-4 years of experience in insurance industry/ consulting firms
• Minimum 2 years of experience in innovation, strategy & operations, transformational roles
• Experience of leading junior consultants
• Experience in Digital transformation in Insurance domain to be of added advantage.

Technical Skills

• Life Insurance domain knowledge
• MS Office (MS Word, MS PowerPoint, MS Excel, Visio)

Functional Skills

• Ability to develop presentations that are clear and impactful.
• Strong analytical and critical thinking skills.
• Excellent people skills and ability to work effectively within a team.
• Critical eye to identify areas for improvement in the business.
• Team player with ability to create and deliver high-impact communications to stakeholders (written and oral)
• Ability to facilitate workshops, discussions among multiple stakeholders and obtain alignment on alignment on agenda items.
• Initiative-taking, initiative-taking, ability to work independently with minimal guidance.
• Ability to adapt approach to diverse cultures, communication styles, and working styles