Team Member - Process Excellence(Thane- JB 9)

Birla Carbon; Thane; On-site; INR 1,500,000 - 2,000,000; Full time

Job summary

Birla Carbon is looking for a Chief Manager - Process Excellence in Thane. The successful candidate will focus on improving business operations, driving change, and embedding business excellence across the organization.

Candidates should have over 8 years of experience in change management, a strong educational background, and skills in Lean, Six Sigma, and Agile methodologies. Collaboration with cross-functional teams will be vital for optimizing service delivery and achieving operational efficiency.

Qualifications

• 8+ years of experience in change management and digital transformation.
• Excellent communication and presentation skills.
• Proven program and project management capabilities.

Responsibilities

• Develop and implement change and improvement initiatives across business operations.
• Work closely with functional leaders to enhance service delivery and reduce costs.
• Assess business processes and recommend automation solutions.

Skills

Change management

Lean

Six Sigma

Agile

Digital transformation

Process re-engineering

Communication

Project management

Education

Engineering or Management degree from premier institute

Tools

GenAI

ML models

RPA tools

Job description

At the Aditya Birla Group, our Corporate Vision is aligned and intricately woven with our People Vision.

Team Member - Process Excellence(Thane- JB 9)

Job Description:

Chief Manager

1) Job Purpose:

The candidate is expected to Improve, Change and Transform existing Business Operations / Functions by

• Performing detailed study / assessment of business operations / functions (end to end – customer, vendor, people, process, technology) and determining areas for change and improvement
• Developing a roadmap to deliver improvements as per the business plan
• Developing solutions to implement change and improve business metrics
• Developing reports to track the impact (savings) of the change and transformation
• Working closely with functional leaders to embed Business Excellence (frameworks, tools, practices etc.) across the business to help improve service delivery, reduce cost, improve NPS and enhance capability
• Designing and re-engineering business processes
• Driving process controls around errors and outliers to improve quality

2) Qualifications:

• Engineering or Management degree from premier institute
• Certification in Lean, Six Sigma, Agile, Design Thinking, PMP
• 8+ years work experience in change management, business transformation, operational excellence, digital transformation etc. with organizations in insurance, banking, financial services, ecommerce etc.
• Should have completed large change and transformation programs and delivered benefits
• Excellent communication and presentation skills
• Good program and project management skills
• Working knowledge of GenAI, ML models, & RPA tools
• Experience in Digital Transformation
• Experience in Process Re-engineering
• Experience in delivering Lean/Six Sigma trainings

3) Job Context & Major Challenges:

Multi-stakeholder change execution across functions, dependency on IT/RPA/Analytics, balancing CX (TAT/NPS) with cost and controls, prioritizing the projects based on business requirements and operating in a regulated insurance environment.

4) Key Result Areas:

Improve Service Delivery

• Develop Product/Work/Customer segmentation and target operating model to help improve service delivery (TAT, Quality, Risk, NPS) to the customers and minimize under/over servicing
• Map the service delivery operations (end to end) and identify opportunities to improve flow (remove bottlenecks) in service delivery and eliminate internal operational waste
• Minimize process complexity and variation, standardize process steps

Process Efficiency and Automation

• Assess existing business processes to determine automation potential, recommend specific changes to the business activities to help increase “automation readiness”
• Determine operational capacity requirement. Recommend solutions to improve utilization and productivity that will help deliver efficiency

Embedding Business Excellence Culture

• Ensure that ABHI Business Excellence methodology, tools and thinking are embedded into the operations and applied accurately and consistently
• Constructively challenge the organization to constantly improve capability and performance

5) Job Purpose of Direct Reports:

None. It is an Individual Contributor (IC) role.

6) Relationships:

Internal

Subject Matter Experts

RPA Developer

IT, Data Analytics

Daily

Understanding the business issues, recommending the solutions and supporting the implementation of solutions

External

Technology Vendors

Business Consultants

As and when required

Understanding vendors’ and consultants' services and working with them, if required