Lead - Process Excellence(Thane- JB 9)

Aditya Birla Capital; Maharashtra; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Aditya Birla Capital is seeking a Deputy Chief Manager to enhance business operations through detailed assessments and implementation of change initiatives. The role focuses on driving improvements in line with the business plan and collaborating with functional leaders.

The ideal candidate will have over 8 years of experience in change management, a relevant degree, and certifications in Lean/Six Sigma. Strong communication and project management skills are essential.

Qualifications

• 8+ years of experience in change management, business transformation, or operational excellence.
• Experience leading large change and transformation programs with delivered benefits.
• Strong program and project management capabilities.

Responsibilities

• Perform detailed study and assessment of business operations.
• Identify areas for change and improvement.
• Develop a roadmap to deliver improvements.

Skills

Change management

Business transformation

Operational excellence

Excellent communication skills

Project management

Education

Engineering or Management degree from a premier institute

Certification in Lean, Six Sigma, Agile, Design Thinking, PMP

Tools

GenAI

ML models

RPA tools

Job description

Basic Details

• Business: Financial Service – HO
• Unit: Aditya Birla Health Insurance Company Ltd
• Location: Thane
• Position Title: Deputy Chief Manager
• Reports to: Lead – Business Excellence
• Function: Business Excellence, CX, Data & Innovation
• Department: Business Excellence
• Designation: Chief Manager
• Designation of Manager: AVP / DVP
• Date of JD: 17th Feb 2026

Job Purpose

The candidate is expected to improve, change and transform existing business operations and functions through detailed study, assessment, and implementation of change initiatives that deliver measurable benefits.

Responsibilities

• Perform detailed study and assessment of business operations across end-to-end processes.
• Identify areas for change and improvement.
• Develop a roadmap to deliver improvements in line with the business plan.
• Create solutions to implement change and enhance business metrics.
• Track the impact of change through reporting of savings and performance improvements.
• Work closely with functional leaders to embed Business Excellence frameworks, tools, and practices.
• Design and re‑engineer business processes.
• Drive process controls around errors and outliers to improve quality.

Qualifications

• Engineering or Management degree from a premier institute.
• Certification in Lean, Six Sigma, Agile, Design Thinking, PMP.
• 8+ years of experience in change management, business transformation, operational excellence, digital transformation, or related fields in insurance, banking, financial services, or e-commerce.
• Experience leading large change and transformation programs with delivered benefits.
• Excellent communication and presentation skills.
• Strong program and project management capabilities.
• Knowledge of GenAI, ML models, and RPA tools.
• Experience in digital transformation, process re‑engineering, and delivering Lean/Six Sigma trainings.

Job Context & Major Challenges

Multi‑stakeholder change execution across functions, dependency on IT/RPA/Analytics, balancing CX (TAT/NPS) with cost and controls, prioritizing projects based on business requirements, and operating within a regulated insurance environment.

Key Result Areas

• Improve Service Delivery
  • Develop product, work, and customer segmentation and target operating model to enhance TAT, quality, risk, and NPS.
  • Map end‑to‑end service delivery operations and eliminate bottlenecks and internal waste.
  • Reduce process complexity and variation, and standardize process steps.
• Process Efficiency and Automation
  • Assess existing processes to determine automation potential and recommend specific changes to increase automation readiness.
  • Determine operational capacity requirements and recommend solutions to improve utilization and productivity.
• Embedding Business Excellence Culture
  • Ensure ABHI Business Excellence methodology, tools, and thinking are embedded into operations and applied consistently.
  • Constructively challenge the organization to continuously improve capability and performance.

Relationships

Internal: Manager & senior management, subject‑matter experts, RPA developer, IT and data analytics teams (daily interaction).

External: Technology vendors and business consultants (as and when required).