Senior Manager- Patient Services

Medanta; Dadri; On-site; INR 1,500,000 - 3,500,000; Full time

Job summary

Medanta seeks a senior front office leader to oversee OPD operations, patient registrations, appointments, and billing, ensuring smooth patient flow from reception to consultation and diagnostics.

The role requires extensive experience in hospital front office management and demonstrated leadership in coordinating a team to optimize patient experience and OPD efficiency.

Qualifications

• 12+ years of front office/OPD operations experience in a hospital setting.
• At least 5+ years in a leadership role.

Responsibilities

• Oversee daily front office operations, including patient walk-ins, registrations, appointments, and billing.
• Implement efficient queue management systems to minimize patient wait times and prevent crowded lobbies.
• Direct the smooth flow of patients from reception to consultation rooms, diagnostics, and pharmacies.
• Monitor billing accuracy, daily cash closures, and coordination with Insurance/TPA counters for outpatient clearance.
• Manage a team of front desk executives, receptionists, and supervisors, ensuring proper shift scheduling and roster management.
• Gather patient feedback to systematically improve OPD services and reception workflows.

Skills

Front desk operations

Queue management

Billing coordination

Team leadership

Patient experience

Job description

Role & responsibilities

• Oversee daily front office operations, including patient walk-ins, registrations, appointments, and billing.
• Implement efficient queue management systems to minimize patient wait times and prevent crowded lobbies.
• Direct the smooth flow of patients from reception to consultation rooms, diagnostics, and pharmacies.
• Monitor billing accuracy, daily cash closures, and coordination with Insurance/TPA counters for outpatient clearance.
• Manage a team of front desk executives, receptionists, and supervisors, ensuring proper shift scheduling and roster management.
• Gather patient feedback to systematically improve OPD services and reception workflows.

Preferred candidate profile

Experience: 12+ years of experience in hospital front office/OPD operations, with at least 5+ years in a leadership role.