Manager

ESP Engineered; Ludhiana; On-site; INR 700,000 - 1,200,000; Full time

Job summary

ESP Engineered is looking for a Manager - SPS Clinics to oversee day-to-day operations in Ludhiana, Punjab. This role requires strong leadership and a focus on patient flow, quality standards, and operational efficiency.

The ideal candidate will have a Bachelor's degree in Healthcare Management and 5-10 years of experience in clinic or healthcare operations, driving patient satisfaction and compliance within multi-specialty clinics.

Qualifications

• Minimum 5 years of experience in clinic or healthcare operations.
• Experience in multi-specialty clinics or hospital administration preferred.

Responsibilities

• Oversee daily clinic operations for efficient functioning.
• Lead and motivate front-office, nursing, and support staff.
• Support clinic revenue and operational target achievement.
• Ensure adherence to healthcare regulations and quality standards.

Skills

Leadership

Team Management

Operational Efficiency

Patient Satisfaction

Education

Bachelor's degree in Healthcare Management or related field

Job description

The Manager - SPS Clinics will be responsible for overseeing day-to-day clinic operations, ensuring smooth patient flow, driving operational efficiency, maintaining quality standards, and supporting business growth initiatives. The role requires strong leadership, coordination with clinical and non-clinical teams, and a focus on patient satisfaction and compliance.

Key Responsibilities

1. Clinic Operations Management

• Oversee daily clinic operations to ensure smooth and efficient functioning.
• Monitor patient registration, appointment scheduling, billing, and service delivery processes.
• Ensure optimal utilization of clinic resources, infrastructure, and manpower.
• Implement SOPs and operational best practices across clinics.

2. Team Management

• Lead, supervise, and motivate front-office, nursing, and support staff.
• Manage staff scheduling, attendance, and performance monitoring.
• Conduct regular team meetings and training sessions.
• Foster a patient-first and service-oriented culture.
• Ensure high standards of patient care and customer service.
• Address patient concerns, escalations, and feedback promptly.
• Monitor patient satisfaction scores and implement improvement initiatives.

4. Business & Revenue Management

• Support achievement of clinic revenue and operational targets.
• Monitor OPD volumes, conversion rates, and business performance metrics.
• Coordinate with marketing teams for patient engagement and promotional activities.
• Identify opportunities for service expansion and operational improvement.

5. Compliance & Quality Assurance

• Ensure adherence to healthcare regulations, NABH standards, and internal policies.
• Maintain accurate documentation and records.
• Monitor hygiene, safety, infection control, and facility standards.
• Coordinate audits and compliance reviews.
• Oversee procurement and inventory management of medical and non-medical supplies.
• Coordinate with vendors and ensure timely availability of materials.
• Monitor inventory usage and minimize wastage.

7. Reporting & Coordination

• Prepare operational MIS reports and performance dashboards.
• Coordinate with doctors, consultants, diagnostic teams, and corporate departments.
• Support management in strategic planning and process optimization.

Qualifications & Experience

• Bachelors degree in Healthcare Management, Hospital Administration, Business Administration, or related field.
• 5-10 years of experience in clinic, hospital, or healthcare operations.
• Experience in multi-specialty clinics or hospital administration preferred.