Senior Manager - Order to Cash

Keka Technologies Private Limited; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Keka Technologies Private Limited in Bengaluru seeks an experienced Accounts Receivable & Billing leader to own end-to-end O2C, including invoicing, collections governance and revenue support.

You will lead Billing Operations and AR Reporting teams, collaborating with Sales, Customer Success, Finance and Legal, and drive automation, controls, and audit readiness in a SaaS environment.

Qualifications

• Strong understanding of Order-to-Cash processes.
• Revenue recognition principles.
• Experience with Accounts Receivable and Billing operations.
• GST compliance knowledge.
• Experience in SaaS, technology or services businesses preferred.

Responsibilities

• Own the complete O2C lifecycle from contract validation through invoicing, collections, reconciliation and closure.
• Ensure accurate and timely customer invoicing and establish SLAs for invoice turnaround.
• Monitor end-to-end billing health and customer payment cycles; drive standardization across units.
• Own customer receivables, drive collection efficiency and review provisioning and doubtful debts.
• Ensure every billable transaction is invoiced and validate contracts before invoicing.
• Improve ERP/CRM integrations and drive automation to reduce manual interventions.
• Maintain audit-ready documentation and support statutory audits.

Skills

Order-to-Cash processes

Revenue recognition

Accounts Receivable

Billing operations

GST compliance

Education

B.Com/M.Com / MBA Finance

Job description

We are looking for an experienced Accounts Receivable & Billing person to own the end-to-end Order-to-Cash (O2C) function. The role will lead billing operations, accounts receivable, collections governance, customer invoicing, revenue support and process automation while ensuring strong financial controls and an exceptional customer experience.

This role will manage the Billing Operations team and AR Reporting team and work closely with Sales, Customer Success, Business Finance, Legal, and Finance.

Key Responsibilities

Order-to-Cash Ownership

• Own the complete O2C lifecycle from contract validation through invoicing, collections, reconciliation and closure.
• Ensure accurate and timely customer invoicing.
• Establish SLAs for invoice turnaround and billing accuracy.
• Monitor end-to-end billing health and customer payment cycles.

Billing Operations

• Lead regional Billing Operations teams.
• Ensure:
  • Accurate invoice generation
  • Credit notes
  • Debit notes
  • Proforma invoices
  • GST compliance
  • Customer master maintenance
• Drive billing standardization across business units.

Accounts Receivable & Collections

• Own customer receivables.
• Drive collection efficiency and reduce overdue balances.
• Partner with Sales for collections.
• Review doubtful debts and provisioning recommendations.

Revenue Assurance

• Ensure every billable transaction is invoiced.
• Eliminate revenue leakages.
• Validate contracts before invoicing.

Process Improvement

• Improve ERP and CRM integrations.
• Reduce manual interventions.
• Improve productivity through dashboards and workflow automation.

Controls & Governance

• Ensure audit-ready documentation.
• Owns statutory and Big 4 audits.
• Monitor compliance with internal SOPs.

Team Management

Lead AR & Billing Operations Team

Coach team members and build scalable processes.

Skills Required

• Strong understanding of Order-to-Cash processes
• Revenue recognition principles
• Accounts Receivable
• Billing operations
• GST compliance

Preferred Qualifications

• B.Com/M.Com / MBA Finance
• 5–8 years of experience
• Experience in SaaS, technology or services businesses
• Prior experience leading Billing & AR teams