Senior Manager - Operations - Healthcare Logistics

Apollo Hospitals; Chennai; On-site; INR 3,000,000 - 7,000,000; Full time

Job summary

Apollo Hospitals seeks a Head of Ambulance Services Operations to lead 1066 EMS ambulance operations with a focus on strategic planning, operational excellence, and standards alignment. The role emphasizes ERP rollout expertise, data analytics, and KPI-driven improvements to patient outcomes and service efficiency.

The incumbent will drive continuous quality improvement, manage resources, and build strong relationships with hospitals and external stakeholders, representing Apollo EMS in forums

Qualifications

• Graduate or post-graduate in healthcare, management, or EMS with relevant leadership exposure.
• MBA/MHA preferred for senior strategic oversight.
• Expertise in ERP rollout for healthcare operations and data-driven improvements.

Responsibilities

• Lead and coordinate EMS ambulance operations across Apollo Hospitals.
• Drive strategic planning, operational excellence, and standard alignment.
• Implement ERP-based workflows for transparency and reporting.
• Monitor KPIs and use data analytics to improve performance and pre-hospital metrics.
• Drive quality improvement and safety in patient care and service delivery.
• Maintain relationships with hospitals and external forums for collaborations.

Skills

Data analytics

KPI tracking

Dashboard reporting

EMS operations leadership

Stakeholder management

Education

Graduate in Healthcare / Hospital Administration / EMS / Management

MBA / MHA preferred

Tools

ERP systems rollout

Job description

Role & responsibilities

The Head of Ambulance Services Operations will lead, manage, and optimize 1066 Emergency Medical Services (EMS) ambulance operations across Apollo Hospitals. The role requires strategic planning, operational excellence, and alignment with organizational standards. This leader will be responsible for driving service efficiency, enhancing patient care outcomes, managing resources effectively, and fostering relationships with key stakeholders.

The incumbent must have hands‑on expertise in EMS ERP applications rollout and implementation, with a strong focus on leveraging data analytics for process improvement, operational efficiency, and informed decision-making.

Key Responsibilities:

• Lead and coordinate with hospitals on operational requirements of Apollo Healthcare Logistics (HCL), ensuring alignment with corporate strategy.
• Manage day-to-day operations of 1066 ambulance services, ensuring efficient and effective emergency response with strict process compliance.
• Implement ERP-based operational workflows for improved transparency, data accuracy, and reporting.
• Monitor and manage key KPIs of 1066 EMS operations, leveraging advanced data analytics to drive performance and achieve pre-hospitalization metrics.
• Drive continuous quality improvement initiatives to sustain high standards of patient care, safety, and service delivery.
• Utilize analytics-driven dashboards to track trends, identify bottlenecks, and implement data-backed solutions for operational efficiency.
• Build and maintain strong relationships with hospitals and emergency departments.
• Represent Apollo EMS in external forums, government bodies, and industry associations for strategic collaborations.

Qualifications & Experience:

• Graduate/Post Graduate in Healthcare / Hospital Administration / Emergency Medical Services / Management; MBA / MHA preferred.
• Minimum 15 years of experience in EMS / Ambulance Operations / Healthcare Logistics, with at least 5 years in a senior leadership role.
• Expertise in ERP applications rollout and implementation for healthcare operations.
• Proficiency in data analytics, KPI tracking, and dashboard-based decision-making.

Key Competencies:

• Strategic Planning & Execution
• Leadership & Team Development
• ERP Applications Implementation & Operational Digitization
• Data Analytics for Decision-Making & Process Optimization
• Emergency Response & Crisis Handling