Operations Manager

Skill Managemnet Services Pune; Pune District; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Skill Managemnet Services Pune is seeking an experienced Hospital Operations Manager to oversee daily functions across OPD/IPD/ICU and support services in a multi‑speciality hospital. You will drive efficiency, bed management, staffing, and regulatory compliance while coordinating with clinical and admin teams.

The role requires a strong focus on patient satisfaction, process improvements, and adherence to NABH standards, with exposure to revenue cycle and HIS/HMS systems.

Qualifications

• Bachelor's degree in Hospital Administration or related field is required.
• 5–10 years of experience in hospital operations/administration is preferred.
• Experience in multi-speciality or super-speciality settings and NABH familiarity is advantageous.

Responsibilities

• Manage daily hospital operations and coordinate across OPD, IPD, ICU, Emergency, OT, Lab, Radiology, Pharmacy, and other departments.
• Monitor patient flow, bed occupancy, admissions, discharges, and turnaround times.
• Coordinate with doctors, nursing and admin teams for smooth functioning.
• Ensure staffing, scheduling, and manpower deployment across departments.
• Monitor patient satisfaction and address grievances to improve service quality.
• Ensure compliance with NABH standards, SOPs, and healthcare regulations.
• Coordinate with Billing/TPA/Insurance, Front Office, HR, Purchase, and Facility Management.
• Monitor revenue, expenses, budgets, and resource utilization.
• Ensure availability of equipment, supplies, and essential consumables.
• Conduct audits, review KPIs, and implement corrective actions.
• Coordinate infection control, patient safety, and biomedical waste management.
• Identify operational gaps and implement process improvements.

Skills

Leadership

Team management

Communication

Problem-solving

Decision-making

Process improvement

Education

Bachelor's degree in Hospital Administration

Master's in Hospital Administration or MBA Healthcare (preferred)

Tools

HIS/HMS

Job description

Role & responsibilities

• Manage daily hospital operations and coordinate with OPD, IPD, ICU, Emergency, OT, Laboratory, Radiology, Pharmacy, and other departments.
• Monitor patient flow, bed occupancy, admissions, discharges, and turnaround times.
• Coordinate with doctors, nursing staff, paramedical staff, and administrative teams for smooth hospital functioning.
• Ensure adequate manpower deployment, staff scheduling, and departmental coordination.
• Monitor patient satisfaction, address grievances, and improve service quality.
• Ensure compliance with hospital policies, SOPs, NABH standards, and applicable healthcare regulations.
• Coordinate with Billing, TPA, Insurance, Front Office, HR, Purchase, and Facility Management departments.
• Monitor hospital revenue, operational expenses, budgets, and resource utilization.
• Ensure availability of medical equipment, consumables, and essential supplies.
• Conduct operational audits, review KPIs, prepare MIS reports, and implement corrective actions.
• Coordinate infection control, patient safety, biomedical waste management, and emergency preparedness activities.
• Identify operational gaps and implement process improvements to enhance efficiency and patient experience.

Preferred candidate profile

• Education: Bachelor's degree in Hospital Administration, Healthcare Management, or a related field. Master's degree in Hospital Administration (MHA/MBA Healthcare) preferred.
• Experience: 5 - 10 years of experience in hospital operations or administration, preferably in a multi-specialty or super-specialty hospital.
• Industry Preference: Hospitals, healthcare organizations, and medical service providers.
• Functional Expertise: Hospital operations, OPD/IPD management, patient flow management, manpower planning, quality assurance, and interdepartmental coordination.
• Technical Knowledge: Familiarity with NABH standards, hospital information systems (HIS/HMS), MIS reporting, TPA/insurance coordination, and hospital revenue cycle management.
• Key Competencies: Leadership, team management, communication, problem-solving, decision-making, and process improvement.
• Preferred Exposure: Experience in managing hospital departments, improving patient satisfaction, monitoring operational KPIs, and ensuring regulatory compliance.
• Location Preference: Pune, Maharashtra.
• Candidate Attributes: Strong organizational skills, a patient-centric approach, and the ability to manage multiple operational priorities efficiently.