Senior Manager- Learning and Development

Coppergate; Navi Mumbai; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

Coppergate in Mumbai/Navi Mumbai is seeking a Senior Manager – Learning & Development to lead leadership development, build managerial capability, and partner with stakeholders to close capability gaps. You will design structured learning journeys, analyse needs, and drive leadership pipelines to support succession planning.

The role requires 5–8 years in L&D with 3+ years in leadership development in Services/BPM/BPO settings, and hands-on design and facilitation skills.

Qualifications

• Graduate in HR, Psychology, Business Administration, Organizational Development, or related discipline.
• Postgraduate qualification in HR / Learning & Development is preferred.
• 5–8 years of overall Learning & Development experience.
• Minimum 3 years of focused experience in Leadership & Managerial Capability Development.
• Experience in Services / BPM / BPO organizations.
• Currently working as a Manager / Senior Manager or equivalent.
• Strong hands-on experience in designing and facilitating leadership development programs.
• Strong exposure to instructional design, stakeholder management, facilitation, coaching, and capability building.

Responsibilities

• Design and manage leadership and managerial development programs for Frontline Managers, Managers, Senior Managers, and HiPo talent.
• Develop structured learning journeys aligned with leadership and career stages.
• Conduct Learning Needs Analysis (LNA) and identify organizational capability gaps.
• Partner with business leaders and HRBPs to design learning solutions aligned with business requirements.
• Build learning pathways aligned with organizational competency frameworks.
• Support succession planning and leadership pipeline initiatives.
• Design learning content, facilitator guides, leadership playbooks, and development resources.
• Facilitate classroom, virtual, and blended learning programs.
• Manage external trainers, coaches, consultants, and learning vendors.
• Introduce innovative and digital learning solutions to improve learner engagement.
• Track participation, completion, feedback, assessments, and learning effectiveness.
• Prepare learning dashboards and leadership development reports.
• Measure business impact and continuously improve learning interventions.

Skills

Leadership Development

Managerial Capability Building

Instructional Design

Learning Needs Analysis

Facilitation

Talent Development

Succession Planning

HiPo Development

Coaching & Mentoring

Capability Building

Stakeholder Management

Learning Analytics

Education

Graduate in HR / Psychology / Business Administration / Organizational Development or related

Postgraduate qualification in HR / Learning & Development preferred

Job description

Senior Manager Learning & Development

Department: Human Resources – Learning & Development
Location: Mumbai / Navi Mumbai
Work Mode: Work From Office
Work Hours: 11:00 AM to 8:00 PM
CTC: 15–25 LPA
Notice Period: Up to 60 Days

About the Client

Our client is a leading global healthcare business solutions and technology-enabled services organization, with a strong presence in Revenue Cycle Management (RCM), healthcare operations, and technology-driven solutions. The organization works with healthcare providers and payers across global markets and has built a large, diverse workforce around operational excellence, digital transformation, and continuous capability development.

The organization is focused on building high-performing teams and strengthening leadership capabilities as it continues to scale its technology-enabled healthcare services and global operations.

About the Role

We are looking for an experienced Senior Manager – Learning & Development to lead leadership development and managerial capability-building initiatives.

The role will focus on developing strong people managers, future leaders, and high-potential talent through structured learning journeys and impactful development interventions.

The incumbent will work closely with business leaders, HRBPs, and functional stakeholders to identify capability gaps, strengthen leadership effectiveness, support succession planning, and build a culture of continuous learning.

Key Responsibilities

• Design and manage leadership and managerial development programs for Frontline Managers, Managers, Senior Managers, and HiPo talent.
• Develop structured learning journeys aligned with leadership and career stages.
• Conduct Learning Needs Analysis (LNA) and identify organizational capability gaps.
• Partner with business leaders and HRBPs to design learning solutions aligned with business requirements.
• Build learning pathways aligned with organizational competency frameworks.
• Support succession planning and leadership pipeline initiatives.
• Design learning content, facilitator guides, leadership playbooks, and development resources.
• Facilitate classroom, virtual, and blended learning programs.
• Manage external trainers, coaches, consultants, and learning vendors.
• Introduce innovative and digital learning solutions to improve learner engagement.
• Track participation, completion, feedback, assessments, and learning effectiveness.
• Prepare learning dashboards and leadership development reports.
• Measure business impact and continuously improve learning interventions.

Candidate Profile

• Graduate in HR, Psychology, Business Administration, Organizational Development, or a related discipline.
• Postgraduate qualification in HR / Learning & Development is preferred.
• 5–8 years of overall Learning & Development experience.
• Minimum 3 years of focused experience in Leadership & Managerial Capability Development.
• Experience in Services / BPM / BPO organizations.
• Currently working as a Manager / Senior Manager or equivalent.
• Strong hands-on experience in designing and facilitating leadership development programs.
• Strong exposure to instructional design, stakeholder management, facilitation, coaching, and capability building.

Key Skills

Learning & Development | Leadership Development | Managerial Capability Building | Instructional Design | Learning Needs Analysis | Facilitation | Talent Development | Succession Planning | HiPo Development | Coaching & Mentoring | Capability Building | Stakeholder Management | Learning Analytics

What We’re Looking For

The ideal candidate will be a hands-on L&D professional with strong experience in leadership development and managerial capability building, preferably from a Services, BPM or BPO environment. The candidate should be comfortable partnering with senior business stakeholders and independently driving learning initiatives end-to-end.