Senior Manager - HR Operations - GO/JC/4694/2026

Golden Opportunities; Bengaluru; Vor Ort; INR 4.200.000 - 7.000.000; Vollzeit

Zusammenfassung

Golden Opportunities in Bangalore is seeking a Senior Manager – HRO Operations to lead multi-country HR Admin delivery from an office-based setup. You will own end-to-end HR Admin services, drive automation and transformation, and manage client stakeholder relationships.

The role requires 8–12 years in HR operations with 5+ years in complex GBS/SSC delivery, and is ideal for candidates with MBA/post-graduate qualifications and strong Workday HR experience.

Qualifikationen

• Graduate — any discipline (Bachelor's or equivalent).
• MBA / post-graduate degree preferred.
• 8–12 years HR operations; 5+ years managing complex GBS/SSC delivery.

Aufgaben

• Service delivery management across multiple process towers.
• Accountable for end to end HR Admin service delivery across multiple geographies/markets.
• Own P&L accountability for HR Admin tower headcount, attrition, cost per transaction.
• Drive transformation initiatives automation, AI deployment, process re-engineering.
• Manage Client stakeholder relationships.
• Lead quarterly business reviews and governance forums.
• Partner with Client Global Process Owners on process design and SLA frameworks.
• Develop and execute talent strategy for the HR Admin tower.

Kenntnisse

HR Operations

Hire to Retire

Payroll

Senior operations management

Workday HCM

ServiceNow HRSD

Financial acumen

Executive stakeholder mgmt

Change management

Ausbildung

Bachelor's degree

MBA / post-graduate degree preferred

Tools

Workday HCM

ServiceNow HRSD

Jobbeschreibung

Job Title: Senior Manager – HRO Operations

Job Location: Bangalore

Work Model: Work from Office

Candidate Location - Anywhere

Skills – HR Operations, Hire to Retire, Payroll

Candidate Industry – BPO / KPO

Education & Qualifications

Graduate — any discipline (Bachelor's or equivalent).

MBA / post-graduate degree preferred.

8–12 years HR operations; 5+ years managing complex GBS/SSC delivery.

Job responsibility

• Service delivery management across multiple process towers
• Accountable for end to end HR Admin service delivery across multiple geographies/markets
• Own P&L accountability for HR Admin tower headcount, attrition, cost per transaction
• Drive transformation initiatives automation, AI deployment, process re-engineering
• Manage Client stakeholder relationships
• Lead quarterly business reviews and governance forums
• Partner with Client Global Process Owners on process design and SLA frameworks
• Develop and execute talent strategy for the HR Admin tower

Skill Set

• Senior operations management multi-site, multi-country
• Workday HCM ability to advise on configuration, integration, and roadmap
• ServiceNow HRSD programme governance and service design
• Financial acumen tower P&L, cost modelling
• Executive-level stakeholder management and communication
• Change management and transformation leadership