Senior Manager - HR Operations

Golden Opportunities; Bengaluru; Vor Ort; INR 3.000.000 - 5.000.000; Vollzeit

Zusammenfassung

Golden Opportunities in Bengaluru, India, seeks a Senior HR Operations Leader to drive end-to-end HR Admin service delivery across geographies. You will own the P&L for the HR Admin tower and lead transformation initiatives including automation and AI deployment.

The role requires advising on Workday HCM configurations and rigorous governance of HRSD programs. The ideal candidate has multi-site leadership experience, strong stakeholder management, and financial acumen to manage cost per

Qualifikationen

• Senior operations leadership across multi-site and multi-country environments.
• Experience with Workday HCM and advising on configuration, integration and roadmap.
• Knowledge of ServiceNow HRSD programme governance and service design.
• Strong financial acumen including tower P&L and cost modelling.
• Excellent executive-level stakeholder management and communication skills.
• Proven change management and transformation leadership capabilities.

Aufgaben

• Oversee service delivery management across multiple process towers.
• Accountable for end-to-end HR Admin service delivery across geographies/markets.
• Own P&L accountability for HR Admin tower headcount, attrition, cost per transaction.
• Drive transformation through automation, AI deployment, and process re-engineering.
• Manage client stakeholder relationships, lead quarterly business reviews and governance forums; partner with GPOs on process design and SLAs.
• Develop and execute talent strategy for the HR Admin tower.

Kenntnisse

Senior ops leadership

Workday HCM

HRSD governance

Executive stakeholder mgmt

Change management

Ausbildung

Bachelor's degree or equivalent

MBA / PG degree preferred

Jobbeschreibung

• Education & Qualifications - Graduate any discipline (Bachelor's or equivalent).
• MBA / post-graduate degree preferred.
• 8 -12 years HR operations; 5+ years managing complex GBS/SSC delivery.

Job responsibility

• Service delivery management across multiple process towers
• Accountable for end to end HR Admin service delivery across multiple geographies/markets
• Own P&L accountability for HR Admin tower headcount, attrition, cost per transaction
• Drive transformation initiatives automation, AI deployment, process re-engineering
• Manage Client stakeholder relationships Lead quarterly business reviews and governance forums Partner with Client Global Process Owners on process design and SLA frameworks
• Develop and execute talent strategy for the HR Admin tower .

Skill Set

• Senior operations management multi-site, multi-country
• Workday HCM ability to advise on configuration, integration, and roadmap ServiceNow HRSD programme governance and service design Financial acumen tower P&L, cost modelling
• Executive-level stakeholder management and communication
• Change management and transformation leadership.