Team Lead HR-Ops

Tata Consultancy Services Limited; Bengaluru; On-site; INR 2,500,000 - 4,500,000; Full time

Job summary

Tata Consultancy Services Limited is seeking an experienced HR Operations lead in Bengaluru to guide a 15+ member team and oversee global service delivery. You will manage SLAs, improve processes, and coordinate with stakeholders across geographies to ensure accurate, timely outcomes.

The role requires 7–10 years in HR Operations, proficiency in ServiceNow and HR tech, and a strong focus on compliance and quality control within a 24x7 US shift model.

Qualifications

• 7–10 years of HR Operations / Shared Services experience.
• Hands-on experience with ServiceNow or similar ticketing tools.
• Strong understanding of HR processes, compliance, and documentation standards.
• Attention to detail, proofreading, and quality control.
• Ability to manage high volumes of tasks with accuracy and timeliness.
• Strong critical thinking, problem-solving, and decision-making skills.
• Excellent written and spoken English communication; ability to manage diverse stakeholders.
• Proven ability to manage and motivate teams in a fast-paced, global environment.
• Excellent communication, stakeholder management, and problem-solving skills.
• High attention to detail, quality control, and compliance mindset.
• Flexibility to work in 24x7 shifts, US shift readiness.

Responsibilities

• Lead, mentor, and manage a team of 15+ resources, ensuring high performance and professional development.
• Allocate tasks, monitor progress, and drive accountability across the team.
• Foster collaboration, innovation, and continuous improvement.
• Oversee end-to-end service delivery across HR domains with a focus on SLAs and KPIs.
• Build and maintain relationships with global clients and stakeholders.
• Act as primary contact for escalations and strategic discussions.

Skills

Team leadership

Stakeholder management

Process improvement

Advanced Excel

Tableau

Cognos

Workday

ServiceNow

Education

Bachelor’s / Master’s degree in any discipline

Tools

Workday

Darwin

ServiceNow

Tableau

Cognos

Excel

Job description

• Bachelor’s / master’s degree in any discipline.
• 7–10 years of HR Operations / Shared Services experience supporting international geographies.
• Hands-on experience in ServiceNow or similar ticketing tools.
• Strong understanding of HR processes, compliance, and documentation standards.
• Exceptional attention to detail, proofreading, and quality control skills.
• Ability to manage high volumes of tasks while ensuring accuracy and timeliness.
• Strong critical thinking, problem-solving, and decision-making skills.
• Excellent written and spoken English communication skills; ability to manage diverse stakeholders.
• Proven ability to manage and motivate teams in a fast-paced, global environment.
• Excellent communication, stakeholder management, and problem-solving skills.
• High attention to detail, quality control, and compliance mindset.
• Flexibility to work in 24x7 shifts and extended hours as required. Ready to work in US shift

Key Responsibilities*

1.Team Leadership and Management:

• Lead, mentor, and manage a team of 15+ resources, ensuring high performance, engagement, and professional development.
• Allocate tasks, monitor progress, and drive accountability across the team to meet operational goals.
• Foster a culture of collaboration, innovation, and continuous improvement.
• Performance management experience and yearly rating and performance evaluations

2.Service Delivery and Operations Management:

• Oversee the end-to-end delivery of services across key HRO domains such as:
• Total Rewards
• Global Mobility
• Ensure compliance with SLAs, KPIs, and other performance metrics, driving operational excellence and accuracy.
• Continuously identify and implement process improvements to enhance efficiency and client satisfaction.

3.Client and Stakeholder Management:

• Build and maintain strong relationships with global clients and internal/external stakeholders.
• Act as the primary point of contact for escalations and strategic discussions, ensuring client expectations are exceeded.
• Provide regular updates, insights, and reports to stakeholders on service delivery performance.

4.Technical Expertise:

• Utilize and manage HRO systems like Workday, Darwin, and ServiceNow to streamline operations and ensure seamless service delivery.
• Stay updated on the latest trends and functionalities in HRO technologies to provide innovative solutions.

5.Strategic Planning and Execution:

• Collaborate with leadership to develop and execute strategic plans for service delivery and team development.
• Drive initiatives to expand service offerings and align them with organizational goals.

Domain

• 5-7 years of experience in HR Operations
• Strong proficiency in Advanced Microsoft Excel
• Knowledge of data gathering and reporting tools like Tableau & Cognos
• Basic Knowledge of Workday Reports
• Deep understanding of SLAs and KPIs and a track record of achieving or exceeding them.
• Global Stakeholder Management
• Process Improvement and Compliance

Soft Skills

• Client Management: Exceptional skills in client and stakeholder engagement, with a proven ability to handle complex relationships and escalations effectively.
• Leadership: Demonstrated ability to lead and motivate large teams, with a focus on performance management and team growth.
• Analytical Ability: Strong problem-solving skills with the ability to analyze data, generate insights, and drive informed decisions.
• Interpersonal Skills: Excellent communication, negotiation, and conflict-resolution skills.